Michael Lawson
Senior Infrastructure Analyst at Financial Software Ltd- Claim this Profile
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English -
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Bio
LinkedIn User
I was first introduced to Mike in 2015 when he joined the MSP I was working at and was immediately drafted into a client office move that I was project managing. The project itself came with a variety of different technical challenges and problems that ranged from precise technical configuration through to the literal lifting and shifting of the physical architecture between locations. Mike was always keen to assist and on-hand offer the benefit of his own experience where appropriate – and what could have been an extremely problematic project was delivered successfully and made substantially easier by having him as part of the project team. Throughout the time I subsequently worked with Mike I personally witnessed him taking on complex client technical projects and ‘owning them’ - in each instance dealing with them in his own methodical way but also with great consideration to all involved parties and the need to make sure that changes were agreed and documented. I personally rate him and his workmanship very highly - he is a friendly and dependable colleague with a delightfully left-field ‘Northern’ sense of humour!
LinkedIn User
I was first introduced to Mike in 2015 when he joined the MSP I was working at and was immediately drafted into a client office move that I was project managing. The project itself came with a variety of different technical challenges and problems that ranged from precise technical configuration through to the literal lifting and shifting of the physical architecture between locations. Mike was always keen to assist and on-hand offer the benefit of his own experience where appropriate – and what could have been an extremely problematic project was delivered successfully and made substantially easier by having him as part of the project team. Throughout the time I subsequently worked with Mike I personally witnessed him taking on complex client technical projects and ‘owning them’ - in each instance dealing with them in his own methodical way but also with great consideration to all involved parties and the need to make sure that changes were agreed and documented. I personally rate him and his workmanship very highly - he is a friendly and dependable colleague with a delightfully left-field ‘Northern’ sense of humour!
LinkedIn User
I was first introduced to Mike in 2015 when he joined the MSP I was working at and was immediately drafted into a client office move that I was project managing. The project itself came with a variety of different technical challenges and problems that ranged from precise technical configuration through to the literal lifting and shifting of the physical architecture between locations. Mike was always keen to assist and on-hand offer the benefit of his own experience where appropriate – and what could have been an extremely problematic project was delivered successfully and made substantially easier by having him as part of the project team. Throughout the time I subsequently worked with Mike I personally witnessed him taking on complex client technical projects and ‘owning them’ - in each instance dealing with them in his own methodical way but also with great consideration to all involved parties and the need to make sure that changes were agreed and documented. I personally rate him and his workmanship very highly - he is a friendly and dependable colleague with a delightfully left-field ‘Northern’ sense of humour!
LinkedIn User
I was first introduced to Mike in 2015 when he joined the MSP I was working at and was immediately drafted into a client office move that I was project managing. The project itself came with a variety of different technical challenges and problems that ranged from precise technical configuration through to the literal lifting and shifting of the physical architecture between locations. Mike was always keen to assist and on-hand offer the benefit of his own experience where appropriate – and what could have been an extremely problematic project was delivered successfully and made substantially easier by having him as part of the project team. Throughout the time I subsequently worked with Mike I personally witnessed him taking on complex client technical projects and ‘owning them’ - in each instance dealing with them in his own methodical way but also with great consideration to all involved parties and the need to make sure that changes were agreed and documented. I personally rate him and his workmanship very highly - he is a friendly and dependable colleague with a delightfully left-field ‘Northern’ sense of humour!
Credentials
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Oracle Cloud Infrastructure 2021 Certified Architect Associate
OracleNov, 2021- Nov, 2024 -
Oracle Cloud Infrastructure Foundations 2021 Certified Associate
OracleOct, 2021- Nov, 2024
Experience
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Financial Software Ltd
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United Kingdom
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Financial Services
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1 - 100 Employee
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Senior Infrastructure Analyst
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Nov 2021 - Present
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TransMedia Dynamics Ltd
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United Kingdom
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Software Development
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1 - 100 Employee
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Client Services Manager - EMEA
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Apr 2018 - Nov 2021
Responsible for managing the UK & Malaysia Support TeamResponsible for liaising with EMEA and Australasia clients, arranging upgrades of systems etc.Responsible for all internal IT Systems, on premises and in Oracle Cloud / Azure.
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Senior Technical Support Engineer
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Mar 2017 - Apr 2018
Responsible for internal IT Systems including;DellHPWindows ServersOracle CloudOffice365WSUSSQLAvayaVMwareHyperVYouTrackClient Technical SupportPAT Testing
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KCS - Komputer Consultancy Services Limited
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer
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Oct 2015 - Mar 2017
Work as part of a team offering Service Desk Support services, Networking, Hardware, Virtualised Environment, Server & Desktop support and implementation. Working with; Microsoft Exchange Office365 Citrix VMWare HyperV Windows Server 2008 / Windows Server 2012 / Windows Server 2016 Windows 7 / Windows 10 Ubiquiti Dell HP Work as part of a team offering Service Desk Support services, Networking, Hardware, Virtualised Environment, Server & Desktop support and implementation. Working with; Microsoft Exchange Office365 Citrix VMWare HyperV Windows Server 2008 / Windows Server 2012 / Windows Server 2016 Windows 7 / Windows 10 Ubiquiti Dell HP
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Auxilion
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Sheffield
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RMM Engineer
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Aug 2014 - Oct 2015
Auxilion operate a Remote Monitoring & Maintenance team in Sheffield, which offers support for multiple platforms including Windows, Citrix and VMWare. Auxilion support multiple companies which are globally based, in effect performing the infrastructure support duties for them. Work as part of a 24x365 shift rotation team. Monitor servers using SCOM and MAX Focus monitoring tools. Diagnosing server failures, hardware failures and recognising failure trends, arranging hardware replacements with Dell when necessary. Making changes to servers under change control. Tools used for remote access are MS Remote Desktop, Teamview and MS Lync. Duties include Windows server patching, SQL Server patching, Active Directory queries, supporting Commvault backups, Citrix, VMWare. Show less
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Mainstream Renewable Power
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Ireland
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Renewable Energy Power Generation
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400 - 500 Employee
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Desk Side Technician / 2nd Line Engineer
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Aug 2013 - Aug 2014
Worked onsite in the London office. Worked as part of a larger team supporting offices based in Berlin, Cape Town, Chicago, Glasgow, Ireland, Johannesburg and Santiago. Supporting servers and applications for the global operation. Support offered via the telephone and email, using tools such as MS Remote Assistance via SCCM, MS Remote Desktop and Teamviewer. Products supported included MS Windows 7, MS Office 2013 and MS SharePoint 2010. Supported users by creating new mailboxes in MS Exchange 2010, new user account creation in Active Directory, new OU and Computer creation in Active Directory, and deployed software packages via SCCM. Supported Polycom voice and video conferencing system, training users on how to use it effectively in the meeting rooms. Part of the successful roll out of new laptops and monitors to replace old equipment. This was carried out in London with pre-configured laptops being sent to the Glasgow office. Worked with networking team to install new Fortinet devices in London and Glasgow. Managed internal Knowledge Base Show less
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I.T. Alliance Group
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Ireland
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Information Technology & Services
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100 - 200 Employee
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Wintel 2nd Line Engineer
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Dec 2012 - Aug 2013
Remotely supported servers running on Citrix Farms in a mission critical environment, working on both Live and Backup side servers based in two datacentres. 24x365 shift based. Used HP Open View to monitor for hardware failures, liaising HP to arrange replacements when required. Raising changes and working under change control for any changes needed. Joining CAB calls to explain why any changes were required. I was acting Customer Service Lead (Shift Leader) prior to my leaving. This included liaising with other teams and departments, attending daily hand over meetings and being involved in high priority incident calls. Show less
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Alto (part of Houseful)
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Software Development
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1 - 100 Employee
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Senior Second Line Support Engineer
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Apr 2002 - Dec 2012
Vebra are a company that offers software products for use by Estate Agents, with other 1000 customers based mainly in the UK. Started as part of First Line Support Team, progressing to become the first Second Line Support Team Analyst Senior before progressing to a Senior Second Line Support Engineer. Escalation point internally for First Line and Second Line analysts. Assisting First and Second Line support teams on a daily basis to assist customers, by phone and email. Recognising trends in software, reporting to development team and conducting testing of the software / updates before they were released to end users. Show less
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PERSONAL COMPUTER DATA SERVICES LIMITED
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United Kingdom
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IT Services and IT Consulting
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Support Engineer
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Dec 1998 - Apr 2002
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CCT Infotech Ltd
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Hull
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Office Junior
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Sep 1997 - Nov 1998
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Education
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1992 - 1997
Malet Lambert Secondary School
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