Michael Larkin
Telematics Operations Analyst at High Definition Vehicle Insurance (HDVI)- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceAug, 2023- Nov, 2024 -
Certified SAFe® 6 Scrum Master
Scaled Agile, Inc.Aug, 2023- Nov, 2024 -
CCNA
CiscoDec, 2017- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAFeb, 2018- Nov, 2024 -
Scrum Master
Mountain Goat Software
Experience
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High Definition Vehicle Insurance (HDVI)
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United States
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Insurance
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1 - 100 Employee
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Telematics Operations Analyst
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Sep 2021 - Present
As a Telematics Operations Associate I interfacing directly with HDVI insureds in many capacities. This includes but is not limited to supporting HDVI insured’s telematics requirements for the lifecycle of the fleet’s insurance policy. These duties consist of processing data needed to enhance telematics-based safety and compliance analysis. I also support the timely installation and ongoing compliance/maintenance/support of telematics hardware and software. l work closely with multiple internal teams and external vendors to support the ongoing engagement of HDVI propriety products such as the Fleet Portal, Driver App, and Driver Safety training platforms. Show less
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Omnitracs
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United States
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Software Development
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300 - 400 Employee
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Technical Support Engineer
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Feb 2019 - Sep 2021
Work with installers on telematics hardware installation into both light & heavy-duty trucks, validating correct cabling and mobile devices settings are used. Subject Matter Expert on several web & mobile applications by driving development enhancements, documentation, and training Recommend and implement custom solutions for clients tailored to individual needs, creating JIRA tickets for bugs. Application deployment coordinator and smoke tester overseeing multiple applications to ensure successful enterprise deployments Perform data analysis on both host and application data using MS SQL Server and other internal tools to help troubleshoot data accuracy. Provide continuous training to front line teams to aide in first call resolution and imbue product ownership Show less
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Technical Support Specialist
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Mar 2018 - Feb 2019
Provide 1st level Customer Technical support and training resolution via e-mail and telephoneAssisted in the functionality of ELD devices and training of administrators, drivers and technicians with installing, setup, and maintenance of ELD devices & applications.Worked with administrators and drivers in preparing for the US ELD Mandate across multiple platforms of communications devices.Create and update internal documentation with best practices and the latest updates for The Canadian software and hardware platforms Show less
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NTT DATA Services
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Business Process Outsourcing Associate 3
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Jan 2015 - Nov 2017
Utilized extensive knowledge to help facility process changes, procedural updates and best practices as a member of several pilot teams. Subject matter expert that assisted with the training and mentoring of new or less experienced team members. Managed data and process reporting analysis for leadership reviews. Executed multiple tasks at once by providing floor support, processing cases and maintaining several daily reports. Ensured that appropriate records, required reports, and related administrative functions are correct and maintained. Applied in-depth knowledge of systems and operations in support of the assigned team. Remediation of regulatory compliance issues related to bankruptcy for a top 5 banking client. Tracked all payment changes to check that they were filed accurately and in a timely manner with the appropriate court. Used template and basic accounting principles to document all incoming bankruptcy funds, measured all fees and verified the accuracy of what was accessed vs. what was paid. Evaluated all legal exceptions to ensure the client followed the orders of the court in an accurate & timely manner and made recommendations on a case by case basis as needed. Tested & recommending process changes to improve the effectiveness and efficiency of compliance control points. Show less
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Allsec Financial Services
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Irving, Texas
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Business Control Analyst
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Mar 2012 - Oct 2014
Executed audits on client's FHA portfolio to certify all FHA & CFPB standards are maintained. Carried out compliance reviews of Origination, loan acquisition, paid in full, Short sales, Deed in Lieu, and REO loans to ensure accuracy and completeness of transaction. Responsible for preparing, filing, and following up on all FHA and Investor claims timely and accurately according to investor/FHA guidelines. Provided feedback to management & clients on discrepancies to ensure quality standards are met. Show less
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Citi
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Irving, Texas
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Bankruptcy Specialist - Audit Team
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Nov 2011 - Mar 2012
Performed audits on Proof of Claims & discharged to ensure accuracy and all local and federal bankruptcy laws are followed. Executed quality control audits on completed discharge audits. Including wavering of uncollectible fees and transferring the file to the correct department after the bankruptcy. In charge of training new hires on the discharge audit processes. Hands on systems, software, websites, etc. Worked on several special projects including time studies and special audits. Show less
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Hazard Claims Specialist Team Lead
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Dec 2008 - Aug 2011
Led a team that designed, tested & implemented a departmental tracking database tool.Developed several monthly and daily reports including the vendor and staff scorecards to track monthly performance metrics, exception reporting to ensure data accuracy, & daily claim funds to expedite invoicing for our vendors.Filed insurance claims on damaged properties and managed them until completion, negotiated settlements to assure all items are included & all state laws are adhered too. Refuted denials that were unmerited and hired litigation as appropriate.Managed vendor responsibilities to ensure service level agreements and performance expectations are met. This includes paying invoices and analyzing monthly performance statistics. Show less
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Special Loans Analyst
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Jul 2007 - Dec 2008
Audited entire special loans portfolio which included a variety of Option ARMS, Balloon ARMS, Negative Amortization, and other adjustable rate products through use of OCR technology & manual QC procedures to achieve 100% accuracy.Worked with Goldman Sachs Mortgage Trading Desk & acquisitions department to evaluate serviceability of potential deals.Experience with problem research & resolution, loan modifications, SCRA, monthly adjustable rate evaluations, customer correspondence, SOX and monthly reporting & analysis.Created & updated process maps as needed for on boarding, reporting and quality control procedures. Show less
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Avelo Mortgage
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Irving, Texas
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Customer Care Associate
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Jan 2007 - Jun 2007
Interacted with clients via phone to identify and resolve any issues. Sought customer satisfaction and one call resolution. Serve as a liaison between the customer and various department. Specialized in payoff demand processing, correspondence, and associate training. Interacted with clients via phone to identify and resolve any issues. Sought customer satisfaction and one call resolution. Serve as a liaison between the customer and various department. Specialized in payoff demand processing, correspondence, and associate training.
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Education
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1999 - 2003
University of North Texas
Bachelor's degree, Finance, General
Community
