Safety Sergeant

• Mar 2018 - Present

Prepares and reviews incident reports to increase the number of proper reports being submitted, which increased patrol officers efficiency. Provides purpose, direction, and motivation to subordinates to accomplish the mission safely and timely. Maintains logs, prepares reports, and directs the preparation, handling and maintenance of departmental records. Monitors and evaluate the job performance of subordinates and assist upper management in promotions and transfers. Inspects facilities and equipment routinely to determine the necessity of repairs or maintenance. Revises the disqualification requirements in the background investigation process for safety officer applicants. Show less

Operations Team

• Aug 2022 - Mar 2023

Letter Carrier

• Sep 2003 - May 2017

Completed required forms, collected charges, and obtained signatures on receipts; documents completed and submitted correctly. Responded to all customer inquiries thoroughly and professionally while inquiring about potential new businesses and customers by demonstrating new services. Received, initiated, and investigated customers' complaints which increased customer awareness and satisfaction. Effectively communicated and resolved residential and business customer concerns in a confidential manner. Performed daily postal vehicle safety inspection and reported safety and maintenance concerns in writing. Took packages into businesses and personally delivered to individuals to establish great customer service relations. Received, investigated, and initiated action on patrons' complaints resulting in an increase in customer awareness and satisfaction. Show less

Field Service Engineer

• Sep 2001 - Aug 2003

Actively involved in identifying instrument failures and proving detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions. Generated, maintained, and presented comprehensive reports to customers detailing data and observations; and recommended appropriate action courses. Created numerous solutions while in the field by using local resources to resolve problems that were then adapted or implemented by engineering. Recognized for consistently meeting and exceeding all performance goals and business targets on schedule. Maintained accurate instrument service reports and documentation through online service documentation systems. Show less

Police Officer recruit

• May 2000 - Apr 2001

Worked with child crimes and external agencies detailing and documenting a serial child molestation case resulting in a subsequent conviction. Built and strengthened solid public relations with the host nation law enforcement and local community through joint operations and community outreach programs. Conducted preliminary inquiries, field interviews, follow up investigations to gather information and evidence. Conducted interviews, investigations and wrote detailed reports leading to the apprehension of suspects. Conducted initial investigations as a first responder and participated in subsequent investigations. Show less

Field Service Engineer

• Apr 1999 - May 2000

Established a reputation for consistently meeting deadlines and requirements for completing testing reports through collaboration with clients, which resulted in customer satisfaction and repeat business. Improved territory technical support with courtesy visits to customers and supplied sales leads for maintenance and engineering services. Served as a valuable liaison and facilitator for multiple high-end clients, rapidly identifying and successfully resolving discrepancies and conflict by demonstrating tact and diplomacy. Educated and properly interfaced among a diverse clientele base on topics, including the latest corporate initiatives and product specs. Provide on-site calibration services for all the equipment and instrumentation achieving high levels of customer satisfaction. Provided excellent customer service by providing safe, timely and accurate repairs courteously and professionally. Show less

Gunnery Sergeant 5948/5911/5944, Senior Instructor, Radar Technician

• Jun 1983 - Mar 1999

Inspected, tested, adjusts, and repaired aviation radar equipment. Tested aviation radar equipment under simulated or actual operating conditions for defining performance and deployment worthiness, using test equipment, like oscilloscopes, digital multimeters, frequency counters, and circuit analyzers. Adjusted, repaired, or replaced defective components based on analysis of test results, following blueprints, schematics, handbooks, technical manuals, and other technical documents, using hand tools. Inspected equipment to the component level for defects, quality of repairs. and accuracy of assembly and installation. Preparation of courseware material for presentation and instruction of aviation repair and technician students. Conduct classroom and laboratory environment instruction. Show less