Michael Lach

Strategic Account Manager at Rewards Network
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area

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Experience

    • United States
    • Financial Services
    • 400 - 500 Employee
    • Strategic Account Manager
      • Aug 2022 - Present

      • Built credibility and trust to influence clients' buying decisions. • Generated pipeline to close revenue and attain quota. • Trained, mentored, and motivated staff to instill a desire for superior performance. • Collaborated with sales departments to understand client objectives, strategies, and goals. Hit 25% over quota quarterly. • Engaged functional areas across prospect or client organizations to uncover future business opportunities. • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation, and post-sales service experience. • Suggested solutions and innovative ideas to meet client needs. • Negotiated prices, terms of sales, and service agreements. • Met with customers to discuss and ascertain needs, tailor solutions, and close deals. Show less

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Account Manager
      • Apr 2021 - Aug 2022

      • Developed and fostered relationships with over 20+ clients spanning industries such as paper products, plastic packaging, lumber/wood, and food service • Analyzed performance and sales data using CRM software • Participated in client campaign calls to advance the mission of the clients • Collaborated with sales departments to understand client objectives, strategies and goals. Hit 20% over quota quarterly. • Guided product selection, pricing and inventory for client purchases. Obtaining 10-15% margins on load movement. • Attained sales targets of $4million+ for assigned accounts on an annual basis • Managed key expenses to established budgeted targets • Created strong relationships with 20+ clients to ensure their needs and logistics goals were met • Researched clients’ businesses and their competitive environments in order to understand and meet their needs • Communicated the needs of the client into project briefs to facilitate project development • Served as the clients’ primary day-to-day contact • Negotiated product prices with clients using independent judgment and discretion based on knowledge of current market conditions and company policies. • Helped customers identify, quantify, and work toward transformational goals. • Translated business needs and product requirements into new solutions for customers • Developed trusted advisor relationships with clients to ensure they are achieving full business value Show less

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Account Manager & Issue Resolutions Specialist
      • Aug 2019 - Mar 2021

      • Achieved double-digit sales growth, outpacing comparable regions by as much as 40%. • Identified growth territories, established in-depth relationships with sellers, customers, and carriers, completed joint calls to key accounts, and mentors’ sellers to champion status. • Established and managed $2 million active annual pipelines with national and local accounts. • Primary focus on planning and budgeting capabilities, but expanded to include Profitability & Cost Management, Strategic Workforce Planning, Narrative Reporting, and Financial Close & Consolidation. • Generated positive cash flow in the first year helping carriers and customers grow business and establish collaborative work relationships. • Organized estimate programs for targeted accounts using a consultative sales approach; coordinated per diem sales representatives to partner with employers throughout the sales cycle with a focus on customer service. Show less

    • Technology, Information and Internet
    • 700 & Above Employee
    • Account Manager
      • Apr 2015 - Aug 2019

      • Managed $8 million sales territory within $5 billion food service business selling marketing solutions to franchise and non-franchise restaurant owners. • Promoted from Account Manager to newly created, high profile nationl/senior position based on management recognisiton of superior sales aptituse, customer focus accomplishments, and strategic marketing insight. • Capitalized on growing niche market to introduce supplemental products and optimize revenue. • Evolved sales strategy to build brand and category mindshare, generate new business/marketing strategis, drive incremental sales, and foster continued growth in the restaurant marketing environment. • Primary focus on planning and budgeting capabilities, but expanded to include Profitability & Cost Management, Strategic Workforce Planning, Narrative Reporting, and Financial Close & Consolidation. • Collaborate with other suppliers to develop cross sell bundle and maximize sales opportunities. • Spearheaded mobile and viral marketing strategies. Mobile application development; Facebook, Twitter, and other web marketing development. • Created strong relationships with 100+ clients to ensure their needs and marketing goals were met • Researched clients’ businesses and their competitive environments in order to understand and meet their needs • Communicated the needs of the client into project briefs to facilitate project development Show less

    • United States
    • Consumer Services
    • 700 & Above Employee
    • Head Scout
      • Dec 2013 - Apr 2015

      • Managed multiple recruiting strategies for $50 million specialty student-athlete products. Product categories included face to face interviewing skills, resume building, negotiation scholarship potential, and more. • Lead design sessions with high-level executives to document data flow, process, and workflow enhancements • Served as Process Lead during UAT phase, responsible for creation and execution of test scripts and subsequent defect resolution. • Built and managed client relations along the entire corporate spectrum, including C-Suite to analysts. • Established and organized first-ever start-up for working with other corporations in order to drive sales up by 125% • Grew business to more than $1 M in sales for my team in less than 5 months. Show less

    • United States
    • Financial Services
    • 700 & Above Employee
    • Personal/Business Banker
      • Jan 2011 - Dec 2013

      • Represented small businesses within the Chicagoland suburbs and strategically developed best banking practices to increase wealth within small business portfolios. • Member of an internal group responsible for operating all procurement stages of new sales technologies. • Department champion for newly implemented banking software, providing training and technical support to colleagues. • Increased gross territory sales from $1.25 mil to $3.75 mil. • Leveraged customer base to exceed construction sales by as much as 145%. Show less

Education

  • DePaul University
    Master's degree, Education
    2009 - 2010
  • Illinois State University
    Bachelor of Science - BS
    2004 - 2008

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