Experience

Black Gold Harley-Davidson

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • Feb 2022 - Present

  Improving the quality of life for people through the experience of Harley-Davidson.

• General Sales Manager

  • Jul 2020 - Feb 2022



Dallas Harley Davidson & Harley Davidson of Dallas

• Dallas, Texas

• Business Manager at Dallas Harley Davidson & Harley Davidson of Dallas

  • Jul 2019 - Jul 2020



RideNow Powersports

• United States
• Retail
• 200 - 300 Employee

• Business Manager

  • Aug 2014 - Jun 2019

• General Manager

  • May 2009 - Jul 2014

  Capitalized on industry changes to maximize company revenue.Oversaw the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Leveraged knowledge of customers, market trends and principal to successfully market powersports products. Prepared financial performance reports per monthly for performance reviews. Mentored and managed 4 department managers and 40 staff members.

• Sales Manager

  • May 2006 - May 2009

  Successful Sales Manager leading a team of 20 - 30 to 20% revenue increases year after year. Coached sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Maintained friendly and professional customer interactions.Effective inventory management through last in first out.

• Business Manager

  • May 2003 - May 2006

  Top performer every month company wide. 1 million dollars in gross profit final year prior to promotion.Completed contracts with customers including selling maintenance, warranty, theft, and gap products. Maintained professional relationship with lenders to obtain the best loans possible for customers. Completed accurate contracts that resulted in the company being paid immediately.

• Sales Associate

  • Aug 2002 - May 2003

  Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Demonstrated that customers come first by serving them with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Recognized as a top sales generator.



Arizona Department of Corrections

• United States
• Law Enforcement
• 700 & Above Employee

• Correctional Officer

  • Jul 1999 - Aug 2002

  Oversaw security of inmates for both public and inmate protection. Daily duties consisted of working the maximum level protection unit were escorting inmates to recreation. library, court, visitation and transferring to other units. Member of TSU Elite unit which supported staff in hostile situations and also supported outside agencies. Oversaw security of inmates for both public and inmate protection. Daily duties consisted of working the maximum level protection unit were escorting inmates to recreation. library, court, visitation and transferring to other units. Member of TSU Elite unit which supported staff in hostile situations and also supported outside agencies.



Direct Paging and Cellular

• Tucson

• Store Sales Manager

  • Jun 1996 - Jun 1999

  Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner.