Michael Klemke
Insurance Operations & Integration Specialist at Movinx- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Full professional proficiency
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German Limited working proficiency
Topline Score
Bio
Nishnata Nandi
If you want to find the person on the team, with detailed information about almost everything that is going on, it's Michael. I have had the pleasure of working closely with Michael for two years on a Mercedez Benz Strategy project, with the Joint Venture, Movinx. In a project set up, 'too much information' does not exist in the dictionary of Michael Klemke. I am truly amazed by his positive attitude, flexibility, and perseverance. He can stick to a topic or an issue till completion and can digest new information rapidly. Having Michael in the meeting means the mood will be light and you will feel the spirit of 'collaboration'. He goes out of his way to help and resolve situations, and at the same time can be very vocal to draw attention to the weak areas of the project. As a team member of leader, Michael has my complete recommendation. Looking forward to future collaborations!
Nishnata Nandi
If you want to find the person on the team, with detailed information about almost everything that is going on, it's Michael. I have had the pleasure of working closely with Michael for two years on a Mercedez Benz Strategy project, with the Joint Venture, Movinx. In a project set up, 'too much information' does not exist in the dictionary of Michael Klemke. I am truly amazed by his positive attitude, flexibility, and perseverance. He can stick to a topic or an issue till completion and can digest new information rapidly. Having Michael in the meeting means the mood will be light and you will feel the spirit of 'collaboration'. He goes out of his way to help and resolve situations, and at the same time can be very vocal to draw attention to the weak areas of the project. As a team member of leader, Michael has my complete recommendation. Looking forward to future collaborations!
Nishnata Nandi
If you want to find the person on the team, with detailed information about almost everything that is going on, it's Michael. I have had the pleasure of working closely with Michael for two years on a Mercedez Benz Strategy project, with the Joint Venture, Movinx. In a project set up, 'too much information' does not exist in the dictionary of Michael Klemke. I am truly amazed by his positive attitude, flexibility, and perseverance. He can stick to a topic or an issue till completion and can digest new information rapidly. Having Michael in the meeting means the mood will be light and you will feel the spirit of 'collaboration'. He goes out of his way to help and resolve situations, and at the same time can be very vocal to draw attention to the weak areas of the project. As a team member of leader, Michael has my complete recommendation. Looking forward to future collaborations!
Nishnata Nandi
If you want to find the person on the team, with detailed information about almost everything that is going on, it's Michael. I have had the pleasure of working closely with Michael for two years on a Mercedez Benz Strategy project, with the Joint Venture, Movinx. In a project set up, 'too much information' does not exist in the dictionary of Michael Klemke. I am truly amazed by his positive attitude, flexibility, and perseverance. He can stick to a topic or an issue till completion and can digest new information rapidly. Having Michael in the meeting means the mood will be light and you will feel the spirit of 'collaboration'. He goes out of his way to help and resolve situations, and at the same time can be very vocal to draw attention to the weak areas of the project. As a team member of leader, Michael has my complete recommendation. Looking forward to future collaborations!
Experience
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Movinx
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Germany
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Insurance
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1 - 100 Employee
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Insurance Operations & Integration Specialist
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Jul 2022 - Present
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Specialist Insurance Product & Processes (Expert)
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Nov 2020 - Present
• Supported in establishing and obtaining license categories for set up in Germany and France • Defined a motor insurance product jointly with the Insurer, determining underwriting guidelines & rules, incorporating covers and limits • The development and implementation of processes from online quote & bind to policy administration and claims for go-live markets, adhering to various regulations (GDPR, IDD, etc.), taking scalability into consideration for other markets • Tasks and responsibilities: o Working closely with local market experts to ensure setup and compliance with defined digital customer journey processes o Working closely with IT developers defining and developing the platform o Data model integration and sourcing data to ensure a seamless customer journey o Digital customer journey benchmarking o Internal & various external stakeholder alignment o Front and back-end testing o UX & CX benchmark testing o Operations setup for local markets o Define call centre agents’ duties in cooperation with local market experts
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Insurance Expert for Digital Insurance Model
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Aug 2019 - Nov 2020
As a team member who implemented the digital strategy of Daimler Insurance Services for the retail automotive business, by founding the establishment of an international insurance intermediary, the joint venture MOVINX GmbH (Daimler & Swiss Re)Development and understanding of the functionality of the current insurance processes and customer journey in the defined roll out marketsDefinition and development of standard processes for digital insurance intermediary for the roll out in France and the USADeveloping a deep understanding of the regulatory requirements of these markets Contributing to the definition of the various development stages of the technical solution and insurance product: Minimum Viable Product (MVP), Minimum Lovable Product (MLP) and Target Operation Model (TOM)
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Insurance Broker
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Nov 1995 - Feb 2019
Expert knowledge in the following fields of insurance: buildings (property managers portfolios made up of residential and commercial stock), fire, contents, all risk, public liability, motor vehicles, transport and business insurance.Managed accounting services for clients, including bookkeeping functions; prepared, completed and submitted VAT returns; compiled annual financial statements. Expert knowledge in the following fields of insurance: buildings (property managers portfolios made up of residential and commercial stock), fire, contents, all risk, public liability, motor vehicles, transport and business insurance.Managed accounting services for clients, including bookkeeping functions; prepared, completed and submitted VAT returns; compiled annual financial statements.
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Business Consultant in a General Manager Role
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May 2015 - Aug 2018
Managed insurance brokerage operations to ensure operational efficiency and stakeholder satisfaction. Developed and monitored the process and procedures in order to achieve acceptable service levels within predetermined goals and objectivesEnhanced customer satisfaction by conducting focus groups and studying complaints Managed insurance brokerage operations to ensure operational efficiency and stakeholder satisfaction. Developed and monitored the process and procedures in order to achieve acceptable service levels within predetermined goals and objectivesEnhanced customer satisfaction by conducting focus groups and studying complaints
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General Manager / Accountant
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Jul 1993 - Nov 1995
Managed Insurance brokerage daily operations.Processed accounting data, budgeting and prepared annual financial statements. Managed Insurance brokerage daily operations.Processed accounting data, budgeting and prepared annual financial statements.
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Accounts Administrator
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May 1991 - May 1993
Processed debtors and creditors accounts Processed debtors and creditors accounts
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Audit Clerk
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Jan 1990 - Apr 1991
Audited government departments; compiled working papers and findings. Audited government departments; compiled working papers and findings.
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Education
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University of South Africa/Universiteit van Suid-Afrika
BCompt, Bachelor of accounting -
2015 - 2016
Milpark
Higher Certificate in Short term Insurance, Short term Insurance -
2012 - 2012
Leselo
Representaives: RE5 -
2011 - 2011
Moonstone Business School of Excellence
Key Individual: RE1 -
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South African Institute of Professional Accountants
SAIPA, Accountant -
2013 -
University of South Africa/Universiteit van Suid-Afrika
PD Risk Management, Risk Management
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