Michael Kilshaw
Technical Operations Manager at Sook- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Bachelor of Arts with Honours Upper Second Class in History
Coventry University
Experience
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Sook
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United Kingdom
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Retail
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1 - 100 Employee
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Technical Operations Manager
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Oct 2020 - Present
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Desk Analyst
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May 2018 - Dec 2019
Assisting users as first line support with hardware and software issues for desktop, laptop, office and home printers, Avaya desk phones, mobile (Apple and Android), tablet and peripherals. Troubleshooting in core business applications on Windows such as Active Directory, Office, VPN and Citrix by over the phone and chat support for users. Utilising remote desktop (Bomgar) when required. Assisting users as first line support with hardware and software issues for desktop, laptop, office and home printers, Avaya desk phones, mobile (Apple and Android), tablet and peripherals. Troubleshooting in core business applications on Windows such as Active Directory, Office, VPN and Citrix by over the phone and chat support for users. Utilising remote desktop (Bomgar) when required.
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Kids&Us Language School
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Spain
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Primary and Secondary Education
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700 & Above Employee
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English Teacher
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Nov 2017 - May 2018
Teaching people of all ages and abilities English from games and story books to lesson plans specific to students’ abilities and age. Teaching people of all ages and abilities English from games and story books to lesson plans specific to students’ abilities and age.
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LV=
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United Kingdom
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Financial Services
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700 & Above Employee
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Retirement Quote Specialist
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May 2016 - Nov 2017
Liaised with Financial Advisers via telephone and/or email - completing annuity quotes based on medical history of their clients, working closely with medical underwriters. Liaised with Financial Advisers via telephone and/or email - completing annuity quotes based on medical history of their clients, working closely with medical underwriters.
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Customer Support Assistant
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Feb 2015 - Sep 2015
Provided support and solved problems for customers regarding parcel collection, delivery and service issues. Provided support and solved problems for customers regarding parcel collection, delivery and service issues.
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Stevenage Borough Council
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United Kingdom
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Government Administration
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300 - 400 Employee
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Business Support Officer
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2013 - 2015
Developed databases to track building maintenance for surveyors. Facilities helpdesk. Developed databases to track building maintenance for surveyors. Facilities helpdesk.
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Education
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2010 - 2013
Coventry University
Bachelor of Arts (BA), History
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