Experience

IntelliSource

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Corporate Support Manager

  • Feb 2019 - Present

• Site Operations Manager

  • Apr 2017 - Feb 2019

  Managed outsourced product support division for Keysight Technologies. Team consisted of frontline customer service agents taking 800 line phone calls and fielding inquiry and order request emails, Support Order Managers processing orders and maintaining rapport with specific customer base, international teams working with customers in Brazil, Mexico, and Canada, and specialty teams working with internal Keysight orders and systems that needs to be serviced on site. As manager of this… Show more Managed outsourced product support division for Keysight Technologies. Team consisted of frontline customer service agents taking 800 line phone calls and fielding inquiry and order request emails, Support Order Managers processing orders and maintaining rapport with specific customer base, international teams working with customers in Brazil, Mexico, and Canada, and specialty teams working with internal Keysight orders and systems that needs to be serviced on site. As manager of this operation, I was the interface with the Keysight leadership team, coordinating projects and driving initiatives. I handled, documented and coached employee interactions and concerns, processed payroll and enrolled employees in benefits, presented new hire orientations, conducted interviews and hired new employees, drove team meetings and town halls, participated in partner meetings and alignment sessions, drove metrics and key performance indicators as agreed upon with the partner.

• Operations Manager

  • Jun 2014 - Apr 2017

  Managed a fraud monitoring operation for a major telecommunications company. Operation consisted of three departments. Fraud analysts monitored customer’s landline phone calls for suspicious activity and placed blocks on specific phone lines to mitigate loss. Account verification specialists handled validation of customer identification to determine legitimate set up of new landline accounts. Credits analysts determined credits due to victims of fraudulent phone call activity.

• Operations Supervisor

  • Aug 2012 - Jun 2014

  Supervisor for Agilent Distribution TeleQualifications team: supervised a team of non-technical sales reps (August, 2012-May 2013) Supervisor for Electro Rent TeleQualifications team: supervise a team of non-technical sales reps and inside field engineers (May, 2013-June 2014) • Problem solve on a daily basis using research and detailed follow up • Conduct regular meetings to enhance communication and synergy and review process changes and updates • Work with external customers… Show more Supervisor for Agilent Distribution TeleQualifications team: supervised a team of non-technical sales reps (August, 2012-May 2013) Supervisor for Electro Rent TeleQualifications team: supervise a team of non-technical sales reps and inside field engineers (May, 2013-June 2014) • Problem solve on a daily basis using research and detailed follow up • Conduct regular meetings to enhance communication and synergy and review process changes and updates • Work with external customers every day with customer service as a primary objective • Work with partners to ensure their needs are met • Learn and apply information pertaining to the partner's model and unique culture • Inspire my team and encourage them to perceive possibilities both personal and as a team

• TeleQualifications Sales Agent

  • Dec 2010 - Aug 2012

  Agilent Distribution TeleQualifications team: followed up and qualified marketing and sales leads for customers interested in purchasing Agilent equipment (December, 2010-August, 2012)

• Order Manager

  • Jun 2009 - Dec 2010

  Sales team: Processed quote and order requests for Agilent equipment (October, 2008- December, 2010) • Engaged and conducted business with colleagues using professional email and phone communication • Navigation of the internet and proficient with various computer applications (i.e. Oracle, Outlook, Word, Excel, Power Point)



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Prep Cook

  • Aug 2008 - May 2009

  • Prepared the large dishes in the cold case for sale to customers • Prepared hot dishes for the hot bar in the store • Learned about food safety regulations and worked with an understanding of the importance of clean and sanitary conditions • Interacted with customers and provided information about nutrition and ingredients in the food • Prepared the large dishes in the cold case for sale to customers • Prepared hot dishes for the hot bar in the store • Learned about food safety regulations and worked with an understanding of the importance of clean and sanitary conditions • Interacted with customers and provided information about nutrition and ingredients in the food



Johnny Carino's

• Line Cook

  • Aug 2001 - Aug 2007

  • High volume restaurant with intense, time sensitive orders that created problem solving situations • Interacted with customers and solved dining or restaurant related problems • Dedicated hours of cooking and thorough cleaning • Cooked for catering functions numbering from 50 to 300 people from the summer of 2006 to July 2007 • High volume restaurant with intense, time sensitive orders that created problem solving situations • Interacted with customers and solved dining or restaurant related problems • Dedicated hours of cooking and thorough cleaning • Cooked for catering functions numbering from 50 to 300 people from the summer of 2006 to July 2007