Service Delivery Manager

• Oct 2021 - Present

Vendor Operations Regional Manager

• Jul 2016 - Jul 2019

SUMMARYKey areas of the role involve responsibility for Vendor and Supplier Relationships, Product Management, Research and Analysis, Threat and Risk Analysis, GDPR Compliance, Cost Saving and Opportunity Identification. This work allowed CSC the ability to offer the most comprehensive list of domain offerings to large corporate client base.KEY ACHIEVEMENTS:- Established and maintained vendor relationships for a stream of 1200+ products across a global network.- Realised savings of £500k+ through negotiation, vendor sourcing and workflow efficiencies - Updated internal processes and supplier contracts in support of GDPR compliance - Overall responsibility for updating key Stakeholders on industry developments, new products and upcoming compliance issues

Registry Operations Senior Liaison

• 2013 - 2016

SUMMARYPromoted to a more senior role to manage the new gTLD program, onboard new vendors and highlight opportunities to Product and Strategic Account Managers.KEY ACHIEVEMENTS- Took responsibility for Netnames technical and operational readiness for the new gTLD program where the number of available product offerings increased tenfold.- Liaised with Technical Department and Systems Architect to revamp existing platforms to allow systems to handle bulk procedures and commands.- Devised weekly webinars and products sheets for all relevant Stakeholders to best explain new offering to clients and advise on best ways to maximise these opportunities.- Developed new procedures for monitoring and tracking ICANN and Registry Compliance issues as a result of expanded domain name space.

Registry Operations Specialist

• 2011 - 2013

SUMMARYIntegral part of the Registry Operations team as the primary point of contact between Netnames and Domain Name Registries and all domain-name related vendors globally.KEY ACHIEVEMENTS- Ensured that Netnames had industry-leading range of Domain and auxiliary products.- Created and maintained Product and Pricing setup for all Top Level Domains (TLDs) on internal systems as well as Process and Procedural informational kits to ensure all content relevant and up-to-date.- Project managed all aspects of TLD Launches and communicated all relevant toolkits to stakeholders clearly and concisely.- Worked closely with Technical Department to optimise and enhance internal systems’ UIs.

Platinum Fulfilment Specialist

• 2010 - 2011

SUMMARYIntegral part of the Platinum Support team involved with numerous activities relating to the Domain industry such as registrations, transfers and modifications for Platinum clients.KEY ACHIEVEMENTS- Oversaw the successful integration of Platinum corporate clients who move their domain portfolios to Group NBT and ensured domain services were not interrupted during the transition.- Responsible for planning projects such as name-server redelegations for large multinational clients that demand painstaking attention to detail and clear and precise communications.- Rapidly gained knowledge of operating systems and was soon delegated to provide training for new starters.