Desktop Engineer

• May 2019 - Present

Technical Support Specialist

• Dec 2017 - Nov 2018

Serve as the primary IT contact for assistance and support to all Team Members for IT hardware, software, and systems. Provide end-user network access and training. Troubleshoot computer problems, determine source, advise, and provide appropriate section. Ensure Team Member workstations and network prerformance meet Bank and user requirements. Complete IT project-based work. Serve as the primary IT contact for assistance and support to all Team Members for IT hardware, software, and systems. Provide end-user network access and training. Troubleshoot computer problems, determine source, advise, and provide appropriate section. Ensure Team Member workstations and network prerformance meet Bank and user requirements. Complete IT project-based work.

Field Service Engineer

• Aug 2005 - Nov 2016

Field Service Engineer with 10+ years of experience installing, troubleshooting, and managing complex video and audio systems at major league sports venues. Proficient in analyzing, troubleshooting and evaluating PC and control equipment on a network environment; perform network maintenance to ensure optimal performance of customer’s network; monitor network performance to ensure availability to all users and applications; install, configure, and support additional subnets and VLANS; and administer network security policies. Supervise computer users and provide training as needed. One of a select few individuals selected to provide on-site technical service, maintenance, and configuration of video, audio and scoring systems at the Philadelphia Eagles, Philadelphia Phillies, and MetLife Stadium. Demonstrated skills in interpreting engineered drawings and configuration instructions that are specific to customer needs. Effectively integrate new computer and control systems into customers existing computer network or new subnet or VLAN. Implemented customers network security policies on Cisco routers and switches, and customized applications to meet client needs. Authored detailed performance reports and developed training material and reference documentation for users. Recent installations include systems at the Hollywood Casino at Penn National Race Course, Philadelphia Phillies, Lakewood Blue Claws, Rutgers University, and Saint Joseph’s University. Show less