Experience

Geeks2U

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Specialist

  • Dec 2021 - Present

  - Computer Repair: PCs, Macs - Fixing Internet Connections - Email setup & Troubleshooting - Installing & Configuring new S/W and equipment - Backup & Recovery - Viruses, Spyware, and malware cleaning - Computer Repair: PCs, Macs - Fixing Internet Connections - Email setup & Troubleshooting - Installing & Configuring new S/W and equipment - Backup & Recovery - Viruses, Spyware, and malware cleaning



ENbridge

• Adelaide, South Australia, Australia

• Customer Support Specialist

  • May 2021 - Present

  - Installing & Configuring Networking equipment - VoIP, Mobile Devices setup - Fixing Internet Connections - Email setup & Troubleshooting - Installing & Configuring new S/W and application - Backup & Recovery - Viruses, Spyware, and malware cleaning - Installing & Configuring Networking equipment - VoIP, Mobile Devices setup - Fixing Internet Connections - Email setup & Troubleshooting - Installing & Configuring new S/W and application - Backup & Recovery - Viruses, Spyware, and malware cleaning



KOZ design studio

• Adelaide, South Australia, Australia

• Information Technology Support Technician

  • Jul 2015 - Present

  - Developing Websites: 30+ Commercial Websites (Linux Hosting, WordPress, HTML, CSS) - Website Maintenance: Backup, Recovery, Security Update, Data Migration - Customer Service Request Update. - Developing Websites: 30+ Commercial Websites (Linux Hosting, WordPress, HTML, CSS) - Website Maintenance: Backup, Recovery, Security Update, Data Migration - Customer Service Request Update.



OnSite Digital

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jun 2014 - Jul 2015

  - Computer Repair: PCs, Macs - Fixing Internet Connections - Email setup & Troubleshooting - Installing & Configuring new S/W and equipment - Backup & Recovery - Viruses, Spyware, and malware cleaning - Computer Repair: PCs, Macs - Fixing Internet Connections - Email setup & Troubleshooting - Installing & Configuring new S/W and equipment - Backup & Recovery - Viruses, Spyware, and malware cleaning



LG CNS

• South Korea
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer, Helpdesk Support Officer, Software Quality Assurance

  • Mar 1999 - Mar 2010

  Software Quality Assurance - Software Process Improvement - Project Management Support - Issue / Risk Management - Customer Requirement Management - Customer Support Helpdesk Support Officer - Providing 1st & 2nd level support to clients in 24 sites all over South Korea - CSR (Customer Service Request) Data analysis and reporting to project management - General Desktop & Laptop Troubleshooting - In-bound and Out-bound calls to customers - Software Installation & Hardware Configuration Systems Engineer - Windows Server Management (13 sites, 28 Servers) - Software distribution, Hardware Configuration - Server Monitoring and Troubleshooting - Providing 2nd level support to clients - Remote Server Management Show less