Security Analyst

• Jun 2022 - Present

Security Analyst II

• Sep 2019 - May 2022

● Safeguard customer systems by monitoring Intrusion Detection Systems, firewalls, anti-virus systems, and other security components to detect breaches and other cybersecurity incidents. ● Respond quickly and effectively to incidents and customer requests to drive to successful resolution. ● Exercise multi-tasking skills by managing events in multiple systems, applications, and other priorities. ● Collect, summarize, and chronologically document security event information. ● Manage and escalate security events according to customer service level agreements. ● Assist with post-mortem analysis when security breaches or viral outbreaks occur. ● Searching proactively and iteratively through logs to detect advanced threats unknown to the current security solutions. Show less

Technical Support

• Sep 2016 - Aug 2019

● Provided on-site technical support for approximately 200 DePaul Faculty and 5,000 Students. ● Conducted diagnostics and remediation of computer hardware and software issues. ● Maintained operations of approximately 1,000 Windows and Apple workstations and printers in over 20 campus labs. ● Remediated malware on lab computers and reimaged with baseline computer images. ● Tested, updated, and deployed computer images to lab computers. ● Provided on-site technical support for approximately 200 DePaul Faculty and 5,000 Students. ● Conducted diagnostics and remediation of computer hardware and software issues. ● Maintained operations of approximately 1,000 Windows and Apple workstations and printers in over 20 campus labs. ● Remediated malware on lab computers and reimaged with baseline computer images. ● Tested, updated, and deployed computer images to lab computers.

IT Compliance and Controls Summer Intern

• Jun 2018 - Aug 2018

● Reviewed and inventoried documentation of IT department governance policies and procedures for compliance. ● Developed and conducted training of employees on new processes for creating, updating, and retiring administrative controls. ● Maintained IT department Intranet for security control documentations, policies, and procedures. ● Reviewed and inventoried documentation of IT department governance policies and procedures for compliance. ● Developed and conducted training of employees on new processes for creating, updating, and retiring administrative controls. ● Maintained IT department Intranet for security control documentations, policies, and procedures.

IT Summer Intern

• Jun 2014 - Aug 2015

● Designed, configured, and implemented Google Suite Management System, allowing central management and automated deployment of students’ Google accounts and Chromebook devices. ● Repaired and reimaged over 200 computers and laptops for resale. ● Designed, configured, and implemented Google Suite Management System, allowing central management and automated deployment of students’ Google accounts and Chromebook devices. ● Repaired and reimaged over 200 computers and laptops for resale.