Housekeeping Manager

• Jul 2019 - Present

-Responsible for cleanliness, orderliness and aesthetic appearance of the entire facility. - Audit inspection in rooms, public areas using comprehensive audit application with KPI. - Develop and implement Housekeeping (Rooms, Public Areas including Casino, BOH, Laundry, and Pest Control) systems and procedures.- Planning, controlling, and Manages horticultural activities.- Handles internal trainings and seminars. - Provides new normal concept, infection, prevention and control, policies and procedures in rooms and public areas. - Reporting directly to Director for Hotel Operations and President.

Duty Manager - Housekeeping

• Jan 2019 - Jun 2019

Operations Manager

• Aug 2018 - Dec 2018

Handle the entire Hotel Operations. Coordinates with all departments concerned in order to maintain Front Office functions properly. Stay current with all hotel products, services, policies and emergency procedures. Meet and greet VIP guests and major corporate clients upon arrival. Reporting directly to the Hotel Owner/Board. Handle the entire Hotel Operations. Coordinates with all departments concerned in order to maintain Front Office functions properly. Stay current with all hotel products, services, policies and emergency procedures. Meet and greet VIP guests and major corporate clients upon arrival. Reporting directly to the Hotel Owner/Board.

Duty Manager

• Aug 2017 - Jul 2018

Coordinate with all departments concerned in order to maintain Front Office functions properly and requests carried correctly. Ensuring the guest stay well organized and coordinated. Handle guests complaints and other related problem and report on the Operations Manager's handover book. Producing night audit reports. Reporting directly to Operations Manager and General Manager. Coordinate with all departments concerned in order to maintain Front Office functions properly and requests carried correctly. Ensuring the guest stay well organized and coordinated. Handle guests complaints and other related problem and report on the Operations Manager's handover book. Producing night audit reports. Reporting directly to Operations Manager and General Manager.

Hotel Operations Supervisor - Housekeeping & Front Office

• Apr 2016 - Aug 2017

 Housekeeping Supervisor Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.  Stay current with all hotel products, services, policies and emergency procedures.  Daily room inspection including Public Areas.  Housekeeping Supervisor Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.  Stay current with all hotel products, services, policies and emergency procedures.  Daily room inspection including Public Areas.

Account Manager

• Sep 2015 - Apr 2016

Generate sales for a portfolio of accounts and reach company's sales target. Establish budgets with the client and company, identify new sales opportunities within existing accounts. Generate sales for a portfolio of accounts and reach company's sales target. Establish budgets with the client and company, identify new sales opportunities within existing accounts.

Hotel Operations Supervisor - Housekeeping & Front Office

• Nov 2014 - Aug 2015

Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments. Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.

Guest Services Supervisor

• Mar 2012 - May 2014

Maintains a thorough knowledge of the room rack location types of rooms, room rack operations, package plans, hotel facilities. Maintain a detailed knowledge about the hotel's services and hours of operations. Check in and out, including preparation of bills and authorizing payments. Knows all safety and understands emergency procedures and how to act upon them. Understand accident prevention policies. Maintains a thorough knowledge of the room rack location types of rooms, room rack operations, package plans, hotel facilities. Maintain a detailed knowledge about the hotel's services and hours of operations. Check in and out, including preparation of bills and authorizing payments. Knows all safety and understands emergency procedures and how to act upon them. Understand accident prevention policies.

Key Accounts Specialist

• Jul 2011 - Nov 2011

Playing an integral role in new business pitches and hold responsibility for the effective on boarding on new clients. Focusing on growing and developing existing clients, together with generating new business. Write business plan for all current and opportunity tender business. Responsible for the development and achievement of sales through the direct sales channel. Playing an integral role in new business pitches and hold responsibility for the effective on boarding on new clients. Focusing on growing and developing existing clients, together with generating new business. Write business plan for all current and opportunity tender business. Responsible for the development and achievement of sales through the direct sales channel.

Counter Checker

• Aug 2009 - Jul 2011

Validate checks and shady credit or debit card payments and confer with customers to ensure that payment instruments are being used legally. Compare work orders with actual items to ensure that the proper item and quantity has been pulled. Check transaction against cash and credit card payments received. Validate checks and shady credit or debit card payments and confer with customers to ensure that payment instruments are being used legally. Compare work orders with actual items to ensure that the proper item and quantity has been pulled. Check transaction against cash and credit card payments received.

Crew Trainer

• Dec 2007 - Jun 2009

Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceeds expectations. Effectively manage the restaurant in the absence of Duty Manager. Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceeds expectations. Effectively manage the restaurant in the absence of Duty Manager.