Experience

North American Division of Seventh-day Adventists

• United States
• Religious Institutions
• 100 - 200 Employee

• Electronic Content Manager

  • Sep 2020 - Present

  Serves as an application specialist to the Information Technology Services Department as it pertains to configuration, customization, and maintenance of specified mission critical applications. Additionally, will provide support in areas of Systems Administration, Desktop Support, Network and Infrastructure needs.

• Applications and Systems Specialist

  • Jan 2019 - Sep 2020



Decision Software

• United States
• Advertising Services
• 1 - 100 Employee

• Client Services

  • May 2016 - Jun 2018

  Provide support for direct marketing software to both existing clients and internal departments. Assist in quality control, before software is released for production. Reproduce and report errors with software to our ticketing system. Update and manage product documentation. Assist in client onboarding and implementation of software. Provide support for direct marketing software to both existing clients and internal departments. Assist in quality control, before software is released for production. Reproduce and report errors with software to our ticketing system. Update and manage product documentation. Assist in client onboarding and implementation of software.



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Returns, Ecommerce

  • Nov 2015 - Feb 2016



Cision

• Public Relations and Communications Services
• 700 & Above Employee

• Professional Services Consultant

  • Jul 2012 - Oct 2015

  Managed a Vocus/Cision portfolio of mid-sized clients ($10-$70K in value), which included and not limited to researching requirements for their specific brand’s needs, designing and implementation of custom solutions, also providing tier 1 and 2 help desk support. The point of contact for new clients and their on-boarding process that involved development of reporting solutions, providing oversight for custom interface designs and facilitating product trainings. Apart of a team that was in… Show more Managed a Vocus/Cision portfolio of mid-sized clients ($10-$70K in value), which included and not limited to researching requirements for their specific brand’s needs, designing and implementation of custom solutions, also providing tier 1 and 2 help desk support. The point of contact for new clients and their on-boarding process that involved development of reporting solutions, providing oversight for custom interface designs and facilitating product trainings. Apart of a team that was in charge of leading out various training and quality assurance activities for new hire development. Show less Managed a Vocus/Cision portfolio of mid-sized clients ($10-$70K in value), which included and not limited to researching requirements for their specific brand’s needs, designing and implementation of custom solutions, also providing tier 1 and 2 help desk support. The point of contact for new clients and their on-boarding process that involved development of reporting solutions, providing oversight for custom interface designs and facilitating product trainings. Apart of a team that was in… Show more Managed a Vocus/Cision portfolio of mid-sized clients ($10-$70K in value), which included and not limited to researching requirements for their specific brand’s needs, designing and implementation of custom solutions, also providing tier 1 and 2 help desk support. The point of contact for new clients and their on-boarding process that involved development of reporting solutions, providing oversight for custom interface designs and facilitating product trainings. Apart of a team that was in charge of leading out various training and quality assurance activities for new hire development. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Coordinator

  • Jun 2006 - Jul 2012

  Giving on demand help desk support for any and all Verizon Wireless product or service offered. This included the troubleshooting of all cellular and data devices, researching possible network outages and submitting detailed reports for the investigation and resolution of these issues. Served as a point of contact for management, while providing general support for embedded reps and assisting in giving options and best practices for escalated situations. In charge of coordinating and leading… Show more Giving on demand help desk support for any and all Verizon Wireless product or service offered. This included the troubleshooting of all cellular and data devices, researching possible network outages and submitting detailed reports for the investigation and resolution of these issues. Served as a point of contact for management, while providing general support for embedded reps and assisting in giving options and best practices for escalated situations. In charge of coordinating and leading out various training and quality assurance activities, with the specific purpose to develop new hire coordinators. Show less Giving on demand help desk support for any and all Verizon Wireless product or service offered. This included the troubleshooting of all cellular and data devices, researching possible network outages and submitting detailed reports for the investigation and resolution of these issues. Served as a point of contact for management, while providing general support for embedded reps and assisting in giving options and best practices for escalated situations. In charge of coordinating and leading… Show more Giving on demand help desk support for any and all Verizon Wireless product or service offered. This included the troubleshooting of all cellular and data devices, researching possible network outages and submitting detailed reports for the investigation and resolution of these issues. Served as a point of contact for management, while providing general support for embedded reps and assisting in giving options and best practices for escalated situations. In charge of coordinating and leading out various training and quality assurance activities, with the specific purpose to develop new hire coordinators. Show less



Micros Retail Systems

• United States
• Software Development
• 1 - 100 Employee

• Computer Support Analyst

  • Oct 2005 - Apr 2006

  Giving on demand help desk support for Oracle 9i software applications, advising various hotel sites with procedural and technical assistance. Provided remote desktop support to various hotel sites to troubleshoot their database concerns. Giving on demand help desk support for Oracle 9i software applications, advising various hotel sites with procedural and technical assistance. Provided remote desktop support to various hotel sites to troubleshoot their database concerns.