Credit Controller

• Oct 2018 - Present

Marketing Assistant

• Apr 2017 - Oct 2018

• Support the brand manager in the delivery of the B2B marketing plan and creation of marketing assets.• Provided marketing support to the Business Managers, including partner workshops and exhibitions.• Copywrites and design of marketing collateral, e.g. email/newsletter content, posters, flyers and presentations.• Support the delivery of fleet/lease events and sponsorship programmes.• Delivered all requirements within brand guidelines.• Assisted in photo shoots, TV and video production and digital marketing creative.

Credit Controller

• Apr 2015 - Apr 2017

To liaise with debtors in order to meet targets for cash collection and give support to the management of the debtors ledger.My key responsibilities are:• Manage the collection of debt within agreed payment terms by telephone, e-mail and letter.• Provide customers with regular updates on outstanding debt.• Identify slow paying accounts and ensure they are processed through Collect Services’ outstanding debt escalation policy.• Meet periodic cash collection targets in order to achieve Collect Services’ cash flow objectives.• Allocate receipts and credits to debts so that the customer balances show the correct debt due.• Take ownership of problems through to conclusion ensuring resolution in a timely manner.

Credit Controller

• Jan 2014 - Mar 2015

To liaise with debtors in order to meet targets for cash collection and give support to the management of the debtors ledger.My key responsibilities are:• Chasing payment of outstanding debts and negotiating with debtors to achieve the quickest and best level of recovery.• Identify slow paying accounts and ensure they are processed through Collect Services’ outstanding debt escalation policy.• Meet periodic cash collection targets in order to achieve Collect Services’ cash flow objectives.• Allocate receipts and credits to debts so that the customer balances show the correct debt due.• Deal with correspondence from debtors, third parties and clients to ensure that service levels are maintained.

Fleet Administrator

• May 2013 - Nov 2013

As a Fleet Administrator, my principle role was to work as a team with my colleagues to provide an effective and efficient service to our customers for both passenger and commercial vehicles, in all aspects of taxation, parking penalties, contract quotations, V5 and MOT management. My key responsibilities included:• Processing of cherished transfers in line with SLA’s.• Arrangement of foreign travel (VE103) authorisation.• Management of V5C documents including the validating and filing.• Processing and completing Goldmine work queues within SLA’s.• Issue early termination quotations in a timely manner.• Generating and distributing MOT & RPC reminders to customers and dealers.

Customer and Prospects Communications Specialist - Marketing

• 2012 - May 2013

It s my role to help support, develop and lead key customer initiatives fro passenger cars and commercial vehicles within the CRM team in the Marketing & Portfolio Development department of MBFS. It is also my responsibility to consider all communication channels for Passenger Cars, Commercial Vehicles, Retail, Corporate and Used Cars.My key responsibilities are:• Develop and deliver ongoing MBFS customer contact strategies.• Deliver loyalty campaigns to drive customer acquisition and retention. (Briefing agencies and developing creative’s)• Coordinate all relevant communications.• Deliver changes to customer material.• Liaise with external agencies.• Implement Insurance Direct Marketing strategy.• Developing creative’s for Insurance campaigns to assist drive customer acquisition and renewal figures.• Review motor insurance reporting to ensure ROI.• Oversee all internal communication for the business. Sending comms on behalf of senior management and the Managing Director throughout all the business.• Act as a focal and reference point of information for all stakeholders.

Senior Collections Advisor

• 2008 - 2012

As a Collections Advisor, my principle role is to work as a team with my colleagues to collect customer arrears and resolve delinquent accounts. I also had spells, being a member of the High Risk Fleet Management Team and also on the Great Place To Work Forum.My responsibilities included:• Making outbound and receiving inbound calls.• Processing Debit/Credit card payments.• Setting up and reinstating Direct Debits.• Negotiating payment schedules.• Issuing problem accounts to our designated third party agents.• Providing advice and information on their existing agreements.• Produce ‘Minutes’ for the Operations High Risk Meetings.

Purchase Ledger Clerk

• 2005 - 2008

In this role I was responsible for completing purchase order and item code requests and issuing purchase order confirmations, ensuring SLA’s were met. Other tasks included, processing receipts of purchase orders whilst answering telephone queries. Logging problems relating to the implementation of SAP system with Santander Spain.Other responsibilities included issuing Budget Assignments across the business. This involved having to check there was correct approval at the right monetary level.