Michael John Banaag
Subject Matter Expert at O'Brien Glass Industries- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
O'Brien Glass Industries
-
Australia
-
Retail
-
300 - 400 Employee
-
Subject Matter Expert
-
Dec 2019 - Present
-
-
SEO Marketing Specialist / Central Administrator
-
Mar 2016 - Dec 2019
- Inbox Management (orders will be received and translated by email)- On occasion, some orders will need to be prioritized to meet pre-set conditions- AX data entry- Stock Transfer Order Generation- Escalations to supervisor as required for complex orders- SEO (Search Engine Optimization)- Checking online visibility of a website or web pages in a web search engine- Keyword Research Using Ad Word- Content Marketing- Creation and sharing of online material (such as videos, blogs, and social media posts) that does not explicitly promote a brand but is intended to stimulate interest in its products or services- Article Creation- Sending News Letter to all our customers about the New Promotion of the service- Data Entry- Admin Support- Checking All customers account and consolidate into an Excel file and Auto Renew their Subscription to Hipages- Checking All licenses of Tradies to see if its valid or not- Customer Service- Case Creation and distribute that to different LOB of Hipages- Making sure that my team is always calibrated about the new process and their work is always in line with quality
-
-
-
Convergys
-
United States
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
Duty Manager / Mentor
-
Feb 2013 - Jan 2016
- Orient new hires about the processes. - Assists Level 2 and Level 1 agents in their cases. - Delegates cases to L1 and L2 agents. - Documents and reports daily cases. - Tracks all cases assigned. - Attend Duty Manager Call all the time upon customers’ request. - Attends in Client Meeting and Calibrations. - Cascades all updates to Unit Managers. - Conducts Presentation of daily Product Updates. - Escalates cases to appropriate department as needed. - Orient new hires about the processes. - Assists Level 2 and Level 1 agents in their cases. - Delegates cases to L1 and L2 agents. - Documents and reports daily cases. - Tracks all cases assigned. - Attend Duty Manager Call all the time upon customers’ request. - Attends in Client Meeting and Calibrations. - Cascades all updates to Unit Managers. - Conducts Presentation of daily Product Updates. - Escalates cases to appropriate department as needed.
-
-
Education
-
Our Lady of Fatima University
Bachelor's degree, Registered Nursing/Registered Nurse