Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Subject Matter Expert

  • Dec 2019 - Present

• SEO Marketing Specialist / Central Administrator

  • Mar 2016 - Dec 2019

  - Inbox Management (orders will be received and translated by email)- On occasion, some orders will need to be prioritized to meet pre-set conditions- AX data entry- Stock Transfer Order Generation- Escalations to supervisor as required for complex orders- SEO (Search Engine Optimization)- Checking online visibility of a website or web pages in a web search engine- Keyword Research Using Ad Word- Content Marketing- Creation and sharing of online material (such as videos, blogs, and social media posts) that does not explicitly promote a brand but is intended to stimulate interest in its products or services- Article Creation- Sending News Letter to all our customers about the New Promotion of the service- Data Entry- Admin Support- Checking All customers account and consolidate into an Excel file and Auto Renew their Subscription to Hipages- Checking All licenses of Tradies to see if its valid or not- Customer Service- Case Creation and distribute that to different LOB of Hipages- Making sure that my team is always calibrated about the new process and their work is always in line with quality



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Duty Manager / Mentor

  • Feb 2013 - Jan 2016

  - Orient new hires about the processes. - Assists Level 2 and Level 1 agents in their cases. - Delegates cases to L1 and L2 agents. - Documents and reports daily cases. - Tracks all cases assigned. - Attend Duty Manager Call all the time upon customers’ request. - Attends in Client Meeting and Calibrations. - Cascades all updates to Unit Managers. - Conducts Presentation of daily Product Updates. - Escalates cases to appropriate department as needed. - Orient new hires about the processes. - Assists Level 2 and Level 1 agents in their cases. - Delegates cases to L1 and L2 agents. - Documents and reports daily cases. - Tracks all cases assigned. - Attend Duty Manager Call all the time upon customers’ request. - Attends in Client Meeting and Calibrations. - Cascades all updates to Unit Managers. - Conducts Presentation of daily Product Updates. - Escalates cases to appropriate department as needed.