Experience

Third Time Entertainment, Inc.

• United States
• Computer Games
• 1 - 100 Employee

• Senior QA Lead

  • May 2023 - Present

  Third Time is an independent video game development studio in Orlando, FL, focused primarily on NFT and crypto gaming. Founded in 2015 by EA Sports and Zynga veteran developers Ian Cummings, Paul Fleetwood, & Brian Fleming, Third Time has built two of the most popular horse racing games in history, created simulations for NBC live Triple Crown broadcasts, and announced two of the most highly anticipated NFT projects on the Solana blockchain in 2022. Websitehttp://www.thirdtimegames.com Show less

• Senior Manual QA Tester

  • Mar 2023 - May 2023



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SQA Engineer

  • Nov 2021 - Sep 2022

  Work with Developers and Business Analysts to develop testing methodology for upcoming scope and integrations. Create test plans and framework in Zephyr as well as automate tests and assist with framework development in Ghost Inspector, Cucumber/Selenium. - Collaborated with QA analysts, developers, and business analysts to analyze business requirements and design test cases - Demonstrated competence and consistency in delivering results in SQA and testing as it relates to Asurion's business objectives. - Created testing processes and procedures by planning and creating test scenarios, executing tests, identifying and resolving defects and reporting test metrics. - Participate in reviews of test plans and test cases with cross-functional teams - Met deadlines and delivered expected results consistently. - Exhibited a high degree of attention to detail and a desire to ensure high quality end results. - Cultivated relationships and developed rapport with clients within technical functions. Show less



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Software Quality Assurance Tester

  • Aug 2017 - Nov 2021

  Part of the QA team in an Agile style software development environment. Assists software development with manual and automation testing. Experience with JIRA, Github, Ghost Inspector, AWS, Postman. - Performed manual regression testing. - Develop functional expertise in assigned areas. - Understand and follow standard QA testing processes. - Track defects through resolution and closure. - Experienced with JIRA, Github, Ghost Inspector, AWS, Postman. Part of the QA team in an Agile style software development environment. Assists software development with manual and automation testing. Experience with JIRA, Github, Ghost Inspector, AWS, Postman. - Performed manual regression testing. - Develop functional expertise in assigned areas. - Understand and follow standard QA testing processes. - Track defects through resolution and closure. - Experienced with JIRA, Github, Ghost Inspector, AWS, Postman.



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Residential and Commercial Account Processor / Accounts Receivable

  • Aug 2015 - Apr 2017

  -Misapplied Payment Research and Resolution-Electronic Payment Processing and Reconciliation. Provide Regional Accounting Center (ACE) with Batch Information Daily-Monitor/Resolve Open Payment Batches for Retail and Banking within the ICOMs billing system to ensure daily bank reconciliation can be performed efficiently and accurately-Review of Various Daily Payment Preventative Maintenance reports using Excel and Action Accounts as necessary-Refund Processing, Research and Reconciliation-Maintain Manual Refund Access database-Credit Card Payment Processing and Reconciliation which includes balancing and posting daily reject batches, processing MOP authorizations and processing chargebacks-Returned Payment Processing and Reconciliation and maintaining the Return Item Log for the ACE-Balance Transfer Processing-Process Lockbox, returned mail, and CDM, balance and post lockbox batches averaging $210 million per month, and maintain lockbox suspense accounts-Miscellaneous Cash Deposits. Enter Batch/Deposit Information into PeopleSoft-Cash Management including Miscellaneous Deposits with correct General Ledger Account Coding-Recurring Payment Setup and Maintenance-Interdivisional Payment Processing and Coordination with other company sites-Bank correction processing-Analyze, interpret, and resolve customer problems that relate in any way to Banking Services tasks-Handle to completion escalated customer concerns ensuring resolution in a timely and accurate manner. Includes contacting customers as necessary and interacting with management team members in other company departments-Review/Respond to ACE questions regarding general ledger account reconciliations for cash, returns and refunds-Maintain department filing and retrieval system for key documents-Maintain tracking reports using Excel and/or Access on assigned department processes-Cross-train other employees on assigned job process-Perform testing related to billing system projects as needed Show less

• Check-in Agent

  • May 2010 - Aug 2015

  I was a check-in agent for Brighthouse Networks. My responsibilities included checking technicians work-orders for technical accuracy, handling money from work orders and applying them to customer accounts, and ensuring customer accounts were accurate following a visit from a technician.Duties included:- Assigning and implementing projects and reports and follow them through to until completion.- Processing mailed in customer payments; Receiving correspondence and handling them accordingly.- Receiving and processing work orders from BHN contractors, included but not limited to monies, and other securities.- Reading and understanding updated BHN Contractor’s contract to accurately process their invoices.- Correctly interpreting and checking in field work orders, making changes as necessary to ensure accurate customer and contractor billing.- Adapted and thrived when we began processing commercial work orders.- Accurately place, cancel, amend and complete all types of work orders.- Communicate with other departments within the company.- Proficient in ICOMS. Show less

• Customer Service Representative

  • Jan 2009 - May 2010

  Handled all aspects of customer service including setting up new accounts, handling any billing issues (payments, inquiries, etc.), setting up service calls to customers homes or businesses, and any other general questions or issues related to cable, internet, or home phone.



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Database Manager

  • Mar 2005 - Dec 2008

  - Managed the data input flow of current projects.- Provided quality assurance testing by identifying and correcting data error.- Trained new testers on the company's current projects, methods, and procedures.- Reported detailed database issues quickly and accurately.- Assisted Producers, Developers, and Leads in delivering an on time, superior product by preparing documents and test plans to ensure the excellence of each project.- Assisted in resolving issues with development teams. Show less

• Floor Lead / Point of Contact

  • Mar 2005 - Dec 2008

  - Creating training documents for new and existing testers.- Training, mentoring, and managing teams.- Tracking and evaluating team member’s progress during projects.- Reviewing implementation and accuracy of Developer Design Documents.- Creating and completing test plans and checklists for complete testing of products.- Assisting Senior Management in creating reports, implementing processes, and completing tasks.- Developing relationships with management/development teams locally and worldwide.- Data entry in common areas: SharePoint, Wiki, Team Folders, etc. Show less

• Senior QA Tester

  • Mar 2005 - Dec 2008

  - Software quality assurance and testing experience in a wide variety of environments: Functionality, compatibility, reliability, usability, installation, security and related test methodologies as well as testing of web applications, client-server, network, and multimedia.- Create documents to help track progress for regressions, test plans, Milestones, etc.- Managed the database for various projects.- Created test plans and checklists.- Created training docs for new testers on a project.- Floor lead or POC duties (oversaw group of testers to ensure proper testing procedures).- Complete test plans and checklists to ensure complete testing of product.- Review Design Docs and check for implementation and accuracy.- Report all issues found in the database quickly, accurately, and with detail in order to aid development in fixing the issue correctly. Show less



Best Buy

• Retail
• 700 & Above Employee

• Retail Sales, Customer Service, Operations

  • Oct 2003 - Apr 2005

  Providing first/last point of contact for customer service in electronics superstore sales. Ensuring customer satisfaction in all phases of cash and credit transactions. Offering extended merchandise warranties, store credit cards, and additional services available. Providing first/last point of contact for customer service in electronics superstore sales. Ensuring customer satisfaction in all phases of cash and credit transactions. Offering extended merchandise warranties, store credit cards, and additional services available.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales, Customer Service Representative, Activations Advocate

  • Jan 2001 - Jul 2003

  - Responsible for all aspects of sales in retail environment. - Introducing/educating customers to all aspects of wireless service, handsets, and service plans to English and Spanish speaking customers. - Generating sales by attending area events and exhibiting products. - Generating sales from local businesses. - Achieving and exceeding required monthly quotas. - Receiving payments and selling phone accessories. - Receiving incoming customer service calls in call center environment. Show less



Aramark

• United States
• Hospitality
• 700 & Above Employee

• Supervisor

  • Jan 1995 - Dec 2000

  - Responsible for opening and closing procedures at Disney Cast Member cafeterias. - Supervising all employees including cashiers and cooks. - Maintaining quality customer relations. - Monitoring and maintaining inventory and revenue. - Reporting location/employee performance to corporate office. - Responsible for opening and closing procedures at Disney Cast Member cafeterias. - Supervising all employees including cashiers and cooks. - Maintaining quality customer relations. - Monitoring and maintaining inventory and revenue. - Reporting location/employee performance to corporate office.