Experience

Spectrum Business

• United States
• Telecommunications
• 700 & Above Employee

• Business Account Executive

  • Oct 2022 - Present

  Driving results in the Telecommunications industry, through new client acquisition. Expanding and retaining market share through genuine and meaningful client relationship’s. Prospecting through a multitude of channels in order to cultivate interpersonal relationships. Driving results in the Telecommunications industry, through new client acquisition. Expanding and retaining market share through genuine and meaningful client relationship’s. Prospecting through a multitude of channels in order to cultivate interpersonal relationships.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Account Executive

  • Jul 2015 - Jun 2022

  Demonstrating proficiency in Experience Engineering and the Effortless Experience. Achieved through the expeditious use of a variety of internally and externally provided information. Responding to inbound emails and phones calls from Comcast existing and future customer's. Transitioning negative customer experience's and encounter's towards a positive environment conducive to our valued service consumer. Using an internal CRM to navigate solutions and alternatives on customers specific… Show more Demonstrating proficiency in Experience Engineering and the Effortless Experience. Achieved through the expeditious use of a variety of internally and externally provided information. Responding to inbound emails and phones calls from Comcast existing and future customer's. Transitioning negative customer experience's and encounter's towards a positive environment conducive to our valued service consumer. Using an internal CRM to navigate solutions and alternatives on customers specific accounts. Making modifications through adding and removing service options in relation to the customer's best interest and/or to their request. Accomplishing long term customer loyalty through an efficient, world class quality, customer care experience. Show less Demonstrating proficiency in Experience Engineering and the Effortless Experience. Achieved through the expeditious use of a variety of internally and externally provided information. Responding to inbound emails and phones calls from Comcast existing and future customer's. Transitioning negative customer experience's and encounter's towards a positive environment conducive to our valued service consumer. Using an internal CRM to navigate solutions and alternatives on customers specific… Show more Demonstrating proficiency in Experience Engineering and the Effortless Experience. Achieved through the expeditious use of a variety of internally and externally provided information. Responding to inbound emails and phones calls from Comcast existing and future customer's. Transitioning negative customer experience's and encounter's towards a positive environment conducive to our valued service consumer. Using an internal CRM to navigate solutions and alternatives on customers specific accounts. Making modifications through adding and removing service options in relation to the customer's best interest and/or to their request. Accomplishing long term customer loyalty through an efficient, world class quality, customer care experience. Show less



Honda of America Mfg., Inc.

• Automotive
• 700 & Above Employee

• Internet Sales Manager

  • Feb 2014 - Jul 2015

  Demonstrating proficiency in the S.P.I.N., Miller-Heiman, Challenger, Insight, and Collaborative Selling Models. Responding to e-leads and phone inquires expediently, answering questions and providing quick and concise information prudent to the customer specific accounts. Using a consultative selling processes to match the best products and services to the customer specific needs. Generating solutions to the problems that the clients perceive as roadblocks to the purchase. Utilizing… Show more Demonstrating proficiency in the S.P.I.N., Miller-Heiman, Challenger, Insight, and Collaborative Selling Models. Responding to e-leads and phone inquires expediently, answering questions and providing quick and concise information prudent to the customer specific accounts. Using a consultative selling processes to match the best products and services to the customer specific needs. Generating solutions to the problems that the clients perceive as roadblocks to the purchase. Utilizing information assisted selling to insure customers have been presented the information necessary to make an educated purchasing decision. Prospecting through referrals, networking events, and other creative approaches to generate new business and increased profit margins. My personal goal is to create an exceptional vehicle-purchasing experience and to build customer loyalty to AutoNation Honda. Show less Demonstrating proficiency in the S.P.I.N., Miller-Heiman, Challenger, Insight, and Collaborative Selling Models. Responding to e-leads and phone inquires expediently, answering questions and providing quick and concise information prudent to the customer specific accounts. Using a consultative selling processes to match the best products and services to the customer specific needs. Generating solutions to the problems that the clients perceive as roadblocks to the purchase. Utilizing… Show more Demonstrating proficiency in the S.P.I.N., Miller-Heiman, Challenger, Insight, and Collaborative Selling Models. Responding to e-leads and phone inquires expediently, answering questions and providing quick and concise information prudent to the customer specific accounts. Using a consultative selling processes to match the best products and services to the customer specific needs. Generating solutions to the problems that the clients perceive as roadblocks to the purchase. Utilizing information assisted selling to insure customers have been presented the information necessary to make an educated purchasing decision. Prospecting through referrals, networking events, and other creative approaches to generate new business and increased profit margins. My personal goal is to create an exceptional vehicle-purchasing experience and to build customer loyalty to AutoNation Honda. Show less



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Outside Sales Representative

  • Jan 2011 - Jan 2014

  Sales Manager responsible training new representatives on pricing, product knowledge, sales skills, and industry principles necessary for success. Encourage crew members to meet and exceed sales goals. Provide ongoing support detailing the correct order entry methods. Accomplishing 15 Revenue Generating Units installed per week necessary for 10% override on total team commissions. Reported directly to Outside Sales Director. Sales Manager responsible training new representatives on pricing, product knowledge, sales skills, and industry principles necessary for success. Encourage crew members to meet and exceed sales goals. Provide ongoing support detailing the correct order entry methods. Accomplishing 15 Revenue Generating Units installed per week necessary for 10% override on total team commissions. Reported directly to Outside Sales Director.



Pugh's Products

• Beaverton

• Business Owner

  • Jul 2009 - Jan 2011

  Internet sales providing quality jewelry, fragrances, collectibles and educational toys. These products were affordable to the average family in the height recession. Established a contact in Canada to reduce the over all cost of diamonds, platinum and tanzanite imported from Africa to the U.S.A. Internet sales providing quality jewelry, fragrances, collectibles and educational toys. These products were affordable to the average family in the height recession. Established a contact in Canada to reduce the over all cost of diamonds, platinum and tanzanite imported from Africa to the U.S.A.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Outside Sales Representative

  • Mar 2006 - Jul 2009

  Field Sales Trainer for Comcast Cable Corporation in the Portland metropolitan area. Responsible for spearheading the initial market penetration and ongoing saturation of the Xfinity package. Expanding market share while cultivating and developing our customer base in perpetration for heavy completion in the telecom arena. Hosting community venues advertising services in order to increase sales and increase profits. Field Sales Trainer for Comcast Cable Corporation in the Portland metropolitan area. Responsible for spearheading the initial market penetration and ongoing saturation of the Xfinity package. Expanding market share while cultivating and developing our customer base in perpetration for heavy completion in the telecom arena. Hosting community venues advertising services in order to increase sales and increase profits.



Timbercon, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Materials Handler

  • 2004 - 2005

  Process inbound and outbound shipments in Mas500. Use a variaity of shipmethoods Fed EX and UPS World Ship. QA inspect inbound and outbound products. Vaccuum seal cables. Maintain the fixed asset data base. Cycle count inventory. Process inbound and outbound shipments in Mas500. Use a variaity of shipmethoods Fed EX and UPS World Ship. QA inspect inbound and outbound products. Vaccuum seal cables. Maintain the fixed asset data base. Cycle count inventory.