Michael J Smeltzer
Director of Customer Experience and Support at PerfectServe- Claim this Profile
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Bio
Jesica Hurni
When I stepped into my first leadership role, Mike was my manager. He is easily one of the best managers I had the pleasure of working with. He never hesitated to share his knowledge with me and would challenge me daily to step outside of my comfort zone and venture into the unknown. He gave me the confidence and constructive criticism I needed to grow as a people leader and develop my team. He encouraged me to challenge him when I didn’t agree with his approach or his ideas - I never once felt as if I wasn’t being heard or that I (or my opinion) wasn’t valued. He led by example, being present not only physically, but involved in some way with each of us on his team every day. He consistently drove process improvement and made sure that any people leader on his team was engaged and utilized for alignment. When we both moved on to different roles in the same company, he would always make himself available if I needed his opinion or expertise. Even today, although it’s been a few years since we’ve worked together, I find myself still applying techniques and skills he taught me on a daily basis. I am not afraid to venture out of my own
☘ Kelly (Colleen) Murray (she)
Michael and I have worked together at several firms. Whenever I need guidance regarding data analytics and process improvement, Michael comes immediately to mind. An experienced people leader, Michael has also owned leading the behavioral coaching training for new leaders at one of our mutual companies. At UBC (an Express Scripts Company) Michael was instrumental in mentoring numerous employees to grow from entry level positions into positions of greater responsibility. Thank you Mike, for your partnership and leadership over the years!
Jesica Hurni
When I stepped into my first leadership role, Mike was my manager. He is easily one of the best managers I had the pleasure of working with. He never hesitated to share his knowledge with me and would challenge me daily to step outside of my comfort zone and venture into the unknown. He gave me the confidence and constructive criticism I needed to grow as a people leader and develop my team. He encouraged me to challenge him when I didn’t agree with his approach or his ideas - I never once felt as if I wasn’t being heard or that I (or my opinion) wasn’t valued. He led by example, being present not only physically, but involved in some way with each of us on his team every day. He consistently drove process improvement and made sure that any people leader on his team was engaged and utilized for alignment. When we both moved on to different roles in the same company, he would always make himself available if I needed his opinion or expertise. Even today, although it’s been a few years since we’ve worked together, I find myself still applying techniques and skills he taught me on a daily basis. I am not afraid to venture out of my own
☘ Kelly (Colleen) Murray (she)
Michael and I have worked together at several firms. Whenever I need guidance regarding data analytics and process improvement, Michael comes immediately to mind. An experienced people leader, Michael has also owned leading the behavioral coaching training for new leaders at one of our mutual companies. At UBC (an Express Scripts Company) Michael was instrumental in mentoring numerous employees to grow from entry level positions into positions of greater responsibility. Thank you Mike, for your partnership and leadership over the years!
Jesica Hurni
When I stepped into my first leadership role, Mike was my manager. He is easily one of the best managers I had the pleasure of working with. He never hesitated to share his knowledge with me and would challenge me daily to step outside of my comfort zone and venture into the unknown. He gave me the confidence and constructive criticism I needed to grow as a people leader and develop my team. He encouraged me to challenge him when I didn’t agree with his approach or his ideas - I never once felt as if I wasn’t being heard or that I (or my opinion) wasn’t valued. He led by example, being present not only physically, but involved in some way with each of us on his team every day. He consistently drove process improvement and made sure that any people leader on his team was engaged and utilized for alignment. When we both moved on to different roles in the same company, he would always make himself available if I needed his opinion or expertise. Even today, although it’s been a few years since we’ve worked together, I find myself still applying techniques and skills he taught me on a daily basis. I am not afraid to venture out of my own
☘ Kelly (Colleen) Murray (she)
Michael and I have worked together at several firms. Whenever I need guidance regarding data analytics and process improvement, Michael comes immediately to mind. An experienced people leader, Michael has also owned leading the behavioral coaching training for new leaders at one of our mutual companies. At UBC (an Express Scripts Company) Michael was instrumental in mentoring numerous employees to grow from entry level positions into positions of greater responsibility. Thank you Mike, for your partnership and leadership over the years!
Jesica Hurni
When I stepped into my first leadership role, Mike was my manager. He is easily one of the best managers I had the pleasure of working with. He never hesitated to share his knowledge with me and would challenge me daily to step outside of my comfort zone and venture into the unknown. He gave me the confidence and constructive criticism I needed to grow as a people leader and develop my team. He encouraged me to challenge him when I didn’t agree with his approach or his ideas - I never once felt as if I wasn’t being heard or that I (or my opinion) wasn’t valued. He led by example, being present not only physically, but involved in some way with each of us on his team every day. He consistently drove process improvement and made sure that any people leader on his team was engaged and utilized for alignment. When we both moved on to different roles in the same company, he would always make himself available if I needed his opinion or expertise. Even today, although it’s been a few years since we’ve worked together, I find myself still applying techniques and skills he taught me on a daily basis. I am not afraid to venture out of my own
☘ Kelly (Colleen) Murray (she)
Michael and I have worked together at several firms. Whenever I need guidance regarding data analytics and process improvement, Michael comes immediately to mind. An experienced people leader, Michael has also owned leading the behavioral coaching training for new leaders at one of our mutual companies. At UBC (an Express Scripts Company) Michael was instrumental in mentoring numerous employees to grow from entry level positions into positions of greater responsibility. Thank you Mike, for your partnership and leadership over the years!
Credentials
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Six Sigma Green Belt (CSSGB)
ASQ - World HeadquartersDec, 2020- Nov, 2024
Experience
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PerfectServe
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Director of Customer Experience and Support
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Oct 2023 - Present
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Orthotic Holdings Inc. (OHI)
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Director, Customer Care Center
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Aug 2020 - Sep 2023
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Bullhorn
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United States
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Software Development
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700 & Above Employee
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Director of Customer Support
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Oct 2016 - Feb 2020
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UBC
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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SR Manager of Quality and Process Improvement
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Jul 2013 - Sep 2016
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Express Scripts
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United States
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Hospitals and Health Care
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700 & Above Employee
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SR. Customer Service and Operations Manager
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Apr 2010 - Jul 2013
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Customer Service and Operations Manager
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Sep 2005 - Mar 2010
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Education
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Webster University
Master of Arts in Management, Management and Leadership -
Webster University
Bachelor of Arts, Management