Manager

• May 2023 - Present

Call Center Manager

• Aug 2022 - Mar 2023

Team Lead Manager

• Sep 2013 - Aug 2022

Managed daily operations of varied teams of collections and payment assistance agents. Created top performing teams and departments while meeting all SLAs, performance goals, QA goals, and compliance goals. Reduced Attrition by driving culture and development. Recruited, Interviewed and Hired hundreds of employees into multiple positions. Worked in multiple areas and departments of collections. including managing the foreign language division through the pandemic. Won multiple awards for creating the top performing teams in all of the organization. I was nominated for the "Excellence" award upwards of six times and took home the award on multiple occasion. I was also nominated for the Pinnacle of Excellence annual award on multiple occasions. Show less

Operations Manager

• Jan 2012 - Sep 2013

Sales Operations Manager

• Mar 2004 - Jun 2010

As a Sales Team Leader/Project Manager, I developed, trained, and managed multiple teams of Ob/Ib sales and lead generation for leading business partners in the financial and Ivestment industries. From conception to launch I was one of the key leaders that not only managed the day to day ops for multiple teams, but helped to grow the overall business month over month by setting, forecasting, and achieving stretch goals. From test to rollout, I built successful organizations of diverse talent by using leadership skills founded in building a strong brand promise, amazing customer experiences, and the best character based culture that focused on sound decision making. The key to my success was my unique ability to create a culture of pride, community, and ownership all focused on achieving our goals. Show less