Experience

NORTH AMERICAN HEALTH SERVICES

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Executive Officer

  • Feb 2022 - Present

  Mission Viejo, California, United States

• Division Vice President of Operations

  • Nov 2017 - Jun 2022



North American Health Care, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrator

  • Sep 2012 - Apr 2018

  Sacramento, California Area Chief Administrative Officer for Post-Acute Rehabilitation facility that specializes in the provision of therapeutic rehabilitation and skilled nursing care for patients recovering from surgery, injury or other serious illness. Primary responsibilities are to ensure a safe, productive and healthy work environment for more than 160 employees while delivering the highest degree of 5 Star, competent and compassionate care in our 112 patient facility.



PulteGroup

• United States
• Construction
• 700 & Above Employee

• GM Customer Relations & Regional Risk Manager

  • May 2010 - Jun 2012

  Responsible for risk management and customer service operations in Central Valley and Bay Area counties for more than15,000 homes. Charged with managing developer warranty expenditures and the customer relations process in multiple communities throughout Northern California. Hired, trained and mentored staff in the art of customer service excellence. Facilitated weekly team meetings to foster collaboration and promote communication regarding performance strategy and execution. Vendor and… Show more Responsible for risk management and customer service operations in Central Valley and Bay Area counties for more than15,000 homes. Charged with managing developer warranty expenditures and the customer relations process in multiple communities throughout Northern California. Hired, trained and mentored staff in the art of customer service excellence. Facilitated weekly team meetings to foster collaboration and promote communication regarding performance strategy and execution. Vendor and employee trainer for operations seminars. • NCD Risk Mgmt. team recovered more than $1.5 million of post COE expenditures in 2011 through insurance claim management and subrogation processes. Recovered more than $500K in Q1 of 2012. • Collaborated with legal counsel re. SB 800 claims/litigation to ensure compliance for cost recovery. • Provided training to Field Managers and vendors re. NCD risk procedures to ensure compliance. • Monitored current building practices in conjunction with internal audits to safeguard against exposure to long-term defect expenditures. • Managed Warranty Agent operations for customer service. Show less



PulteGroup

• United States
• Construction
• 700 & Above Employee

• General Manager of Customer Relations

  • Oct 2005 - Aug 2008

  Responsible for delivering and tracking customer satisfaction results for multiple communities in the Central Valley Division for various Target Consumer Groups (TCG) ranging from first time buyer, move-up and Active Adult within the Pulte and Del Webb brands. • Co-developed and facilitated training programs designed to enhance relationships between Pulte Homes, vendors and customers. Concentration on process improvement & business operations. • Facilitated monthly Pre-Closing… Show more Responsible for delivering and tracking customer satisfaction results for multiple communities in the Central Valley Division for various Target Consumer Groups (TCG) ranging from first time buyer, move-up and Active Adult within the Pulte and Del Webb brands. • Co-developed and facilitated training programs designed to enhance relationships between Pulte Homes, vendors and customers. Concentration on process improvement & business operations. • Facilitated monthly Pre-Closing Orientations (PCO) for 20-50 new homebuyers for Del Webb & Pulte brands. PCO’s focused on product marketing and home performance expectations. • Managed various high profile issues such as mfr. product recalls & latent defect failures. • CR teams ranked top 3 in the nation from 2005-07. Recognized for the lowest service materials & expense (SME) average in the nation for three consecutive years. • Managed San Joaquin County’s first Del Webb community, which received the JD Power Award in its first year of eligibility. • Charged with reversing customer satisfaction ratings for the lowest performing communities in the Bay Area division. Successfully elevated these communities to Platinum and Gold levels. • Recipient of Top Gun leadership award in 2007—awarded to less than 5% of exemplary leaders nationally. Show less



Clear Cut Glass

• Director of Sales and Marketing/Operations Consultant

  • Aug 2004 - Sep 2005

  Advised CEO on marketing strategies, business planning and IT development. Led market expansion initiatives by developing sales channels into insurance agent vertical. Directed the recruitment, training and retention of a sales force and field technicians. Represented company while perpetuating networking and marketing efforts on business councils of local Chambers of Commerce.



Bank-Fund Staff Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Mortgage Analyst

  • 2003 - 2005

  Risk and financial analysis, mortgage specialist for International Monetary Fund & World Bank Staff Credit Union.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • 2002 - 2003

  Personal Banker/Loan Officer: Managed personal and commercial accounts up to $1million on deposit. Initiated mortgage loans and executed the signing of closing documents for residential and commercial property loans. Promoted the opening of a new banking center in El Dorado Hills, CA while managing new account acquisition through aggressive marketing and business networking efforts within the community.