Michael M.

System Support Specialist III at Crosley Brands
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Contact Information
us****@****om
(386) 825-5501
Location
Shepherdsville, Kentucky, United States, US
Languages
  • French Elementary proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • LC101 Certificate of Completion
    LaunchCode
    Oct, 2018
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Jan, 2019
    - Nov, 2024

Experience

  • Crosley Brands
    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • System Support Specialist III
      • Jun 2023 - Present

      Performing the duties of my previous position, with a heavier emphasis on Apple Business Manager (ABM), Microsoft Intune, documentation, and scripting.

    • System Support Specialist II
      • Jan 2020 - Aug 2023

      Performing the duties of my previous position, with the addition of administrating the CrowdStrike Falcon Console, RingCentral MVP, and Microsoft Intune.

    • System Support Specialist I
      • Jan 2020 - Dec 2020

      Provided end user and help desk support for ~100 users/devices (macOS and Windows), administration of Active Directory, Allworx, Group Policy, KnowBe4 (Training and PhishER), ManageEngine Desktop Central (mobile device management, patching, software deployment, etc.), Microsoft 365 Admin Center, and Sophos Central, developed PowerShell scripts, and contributed over a hundred articles to the knowledge bases (e.g., Microsoft Viva Topics).

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Computer Repair Technician (ARA)
      • May 2017 - Aug 2019

      Performed the duties of my previous position, with the addition of performing limited hardware repairs on computers and iPhones, and resolved a multitude of software issues for various device types.

    • Computer Consultant (CA)
      • Mar 2017 - May 2017

      Provided technical support to public persons in the form of consultations.

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Computer Repair Technician (SSCIA)
      • Oct 2007 - Oct 2009

      Performed the duties of my previous position, with the addition of supervising and training a small rotating team of technicians, and was the most prolific contributor of technical articles to the knowledge base.

    • Computer Repair Technician (CIA)
      • Jul 2006 - Oct 2007

      Performed hardware repair on a wide variety of laptop computers, including the replacement of components, soldering, etc.

  • Lightspeed Photos Inc.
    • Louisville, Kentucky Area
    • Computer / Network Technician
      • Jul 2005 - Jul 2006

      Maintained and supported a mobile network of computers, networking hardware, and printers, while working at various events around the country. Maintained and supported a mobile network of computers, networking hardware, and printers, while working at various events around the country.

  • Charter Communications
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Specialist
      • May 2005 - Jul 2005

      Provided technical support to persons with network connectivity issues. Provided technical support to persons with network connectivity issues.

  • Jefferson Community and Technical College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Web Development Intern
      • Jan 2005 - May 2005

      Researched the TYPO3 Content Management System (CMS). Researched the TYPO3 Content Management System (CMS).

Education

  • LaunchCode
    LC101 Certificate of Completion, Full Stack Web Development
    2017 - 2018
  • Jefferson Community College, Kentucky
    Associate of Arts and Sciences - AAS, Information Technology (IT)
    2001 - 2005

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