Experience

Trans Tasman Energy Group

• Australia
• Utilities
• 1 - 100 Employee

• Energy Market Consultant

  • Oct 2017 - Present

  • Perform electricity tender analysis of retailer pricing offers for Commercial & Industrial businesses energy contracts using models and Excel spreadsheet templates • Provide and explain the tender results to either clients or BDMs in a comprehensive report including Cost Summary, Pricing Summary and an Electricity Market Update. Then follow up with clients and field any questions or concerns of the client in order to facilitate return of signed contracts prior to offer validity expiry. Perform Initial Analysis comparing the clients current charges to forecasted charges estimate, leading to engagement of the client to tender • Obtain retailer pricing offers for Small/Medium Enterprise businesses for both Electricity and Gas sites, perform comparison analysis and present the results and winning offer to client • Work together with the Sales Team to provide the best possible outcomes for both clients and the business • Offer value adds including Direct Metering Agreements and Monthly Usage Reporting • Ongoing care and maintenance of established clients by assisting with Invoice Checks, Contract Novations, Network Tariff Reviews, assisting with Error Corrections etc • Gather information affecting Energy Market movement and write Market Updates for reporting to clients Show less



Oracle CMS

• India
• Consumer Services
• 1 - 100 Employee

• Customer Service Agent

  • Sep 2016 - Sep 2017

  • Provide an exceptional level of customer service, seeking first call resolution where possible • Provide accurate information to callers in accordance with regulations and relevant legislation • Redirection of callers to relevant parties where appropriate • Setting up new accounts for first time callers where applicable • Capturing of information required to submit reports for investigation, requiring the ability to navigate multiple programs at once • Maintenance of contact centre inbox email enquiries and monitor Twitter account using Hootsuite, responding or closing within the required timeframes • Lodging orders, message taking and warm call transfers Show less



CitiPower and Powercor

• Australia
• Utilities
• 700 & Above Employee

• Billing Analyst

  • Sep 2003 - Jun 2015

  • Utilise problem solving and analytical skills to facilitate billing by attending to unbilled accounts, assisting with the minimisation of lost revenue • Provide billing support services for electricity Retailers and resolve disputed service orders and invoices, prepare and provide reports as required • Communicate with internal departments to obtain required data and gather, enter and update information from databases accurately and efficiently to expedite billing halted accounts • Request updated data and assist with urgent billing of RRIM accounts prior to bill dispatch • Adjustment of mismatched tariff and meter configuration issues, amendment of estimated readings and substituted consumption data using market approved algorithms and confirm tasks have been completed to energy market legislation and compliance • Contribute ideas and provide input regarding process streamlining and improvement • Maintenance of internal inbox enquiries and service order closeouts within agreed timeframes • Liaise with IT Helpdesk via infracall to request assistance and telephone support to facilitate billing of accounts where required Additional Duties • Act as champion to assist with implementation of updated telephony system • Gather information from stored data to provide yearly financial report to Accounts Department and Senior Management for invoices cancelled and rebilled greater than $100K • Prepare monthly FIN30 Financial Billing report for Senior Analyst and Team Leader requiring advanced Excel functions such as V-Lookup • Train and develop new starters and facilitate training of existing employees as required • Health & Safety Representative (Deputy) from 2005 – 2007 Show less



Dexta Corporation

• Canada
• Software Development

• Commercial Underwriter - Structural Defects Insurance

  • May 2002 - Jul 2003

  • Management of a portfolio exceeding 1,000 clients, ranging from Builders License renewals to companies with building turnover exceeding $100M per year• Assessment and analysis of data for rating purposes in accordance with the Building Act 1993 and the Ministerial Order• Underwriting authority to a $5M limit of indemnity• Calculation of premiums payable (including retro-active cover) and preparing official quotations and binding cover where an instruction is received• Provide assistance to accounts department for the collection of outstanding premiums Show less

• Underwriting Support - Administrative Assistant

  • Jan 2002 - May 2002

  • Performance of a range of administrative support duties, including the preparation of correspondence to insurance brokers and clients • Effective work prioritization to ensure policies renewed prior to lapse of cover• Maintenance of record keeping database systems• Providing advice to insurance brokers of forthcoming renewals• Reviewing proposals for accuracy and completeness• Data entry, file matching and distribution of incoming mail

• Customer Service Representative

  • Oct 2001 - Jan 2002

  • Provide frontline customer service and specialized information in a high-volume call centre• Possess thorough knowledge of department products to provide and obtain accurate information, explain requirements for policies, determine eligibility for products and refer callers to the appropriate department• Independently handling complaints in a professional manner