Experience

Henry Industries, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager

  • Dec 2018 - Present

  Have oversite of all client delivery aspects in Albuquerque and in 6 Southern CA markets• Creating and driving financial initiatives to meet or exceed company budgetary goals• Reviewing daily, weekly,and monthly metric reports to keep assigned markets in line with customer requirements• Analyzing system scan data driving improvements and consistency• Responsible to make sure that all markets remain in compliance with DOT, OSHA, Federal, and State Laws along with customer requirements• Accessing market needs taking preventative measures to ensure the best service

• Dispatcher / Customer Service Representative

  • May 2018 - Dec 2018

  Assigned various types of orders to independent contractors and ensured deliveries met client required delivery times• Ensured all orders were assigned to contractors and that those deliveries met client required delivery times• Continuous utilization of invoicing, spreadsheets, payouts, and auditing• Audited contractor invoices for accuracy and effectiveness• Monitored routes and releases as were required by Customer• Met required schedules, deadlines, and timetables for personnel, and routing• Built and maintained a continuously strong customer service culture



The Denver Post / The Denver Newspaper Agency

• Assistant Operations Manager / Dispatch Supervisor

  • Apr 1998 - May 2018

  Supported Department Manager with oversight of Transportation personnel, operations, and related deadlines for Home Delivery• Restructured the department’s Dispatch Center to improve and automate communication and documentation, as well as had over-site of personnel• Developed and implemented spreadsheets and websites to drive department metrics, delivery goals, tracking, and communication• Maintained staffing levels through the weekly scheduling of 75 employees, including shift bidding, time off requests, and daily work dispersions• Worked directly with equipment vendors for maintenance and repairs• Provided continuous support to field operation and personnel• Yearly training in Drug & Alcohol, Harassment, and Safety in the workplace• Knowledge of Federal Motor Carrier Safety regulations and union compliance



The Denver Post

• United States
• Book and Periodical Publishing
• 200 - 300 Employee

• Material Handler / Delivery Driver

  • Aug 1984 - Apr 1998

  Worked as a paper handler providing support to the company's satellite pressroom and delivered product to field distribution centers• Knowledge of handling warehouse material, logistic related tasks, and safety practices• Skilled in transport and shipping principles applying to warehouse materials• Trained and adept at using warehousing vehicles such as clamp trucks, forklifts, walkie-stackers, and electric jacks• Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises• Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments• Looked after the loading and unloading of the shipments• Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction