Experience

Plug In America
• United States
• Non-profit Organizations
• 1 - 100 Employee
• EV Support Specialist

  • Feb 2023 - Present


Net Retailers, Inc - DBA LuxeDecor.com

• United States
• Retail
• 1 - 100 Employee

• E-Commerce Operations Specialist

  • Aug 2020 - Oct 2022

  Chicago, Illinois, United States • Processed claims and returns in a dynamic environment • Handled daily workload of 50 cases for customer and vendor requests



Home Partners of America

• Agent Experience Specialist

  • Oct 2019 - Apr 2020

  Chicago, Illinois • Worked with interdepartmental teams to establish protocols for newly launched program • Responded promptly to agent email and phone inquiries • Compiled agent data for analysis and future program updates • Trained customer support staff during call service transition



RAY · ALLEN INC.

• Renewal Sales Support Coordinator

  • Jan 2019 - Sep 2019

  Chicago, IL • Reviewed and processed quote and order information for customers • Used multiple partner and vendor applications to create and process orders • Collaborated with team members on time-sensitive projects



Cars.com

• United States
• Internet Publishing
• 700 & Above Employee

• Associate Graphic Designer

  • Apr 2014 - Oct 2018

  Chicago, IL • Created and updated advertisements for several major dealership accounts • Produced time-sensitive graphics on a weekly basis • Worked actively with team members to successfully roll-out products for new enrollments • Communicated with the sales team and their clients for accurate and effective ad campaigns • Revamped banner ad templates as part of team project • Developed manufacturer standards document for co-opable ads • Utilized custom-built, in-house… Show more • Created and updated advertisements for several major dealership accounts • Produced time-sensitive graphics on a weekly basis • Worked actively with team members to successfully roll-out products for new enrollments • Communicated with the sales team and their clients for accurate and effective ad campaigns • Revamped banner ad templates as part of team project • Developed manufacturer standards document for co-opable ads • Utilized custom-built, in-house software for increased productivity

• Fulfillment Coordinator

  • Apr 2011 - Apr 2014

  Chicago, IL - Processed enrollment forms and contracts for various products and services - Communicated with sales and account teams to ensure accurate enrollment information - Created and edited dealer logo tile information using Adobe Photoshop - Assisted graphic design team during periods of heavy queue volume

• Customer Support Specialist

  • Nov 2006 - Apr 2011

  Chicago, IL • Logged and processed case information through Salesforce • Provided phone support for online vehicle listing tool • Developed strong customer relations with new and returning customers • Identified and removed fraudulent listings • Reviewed and cataloged money-back guarantee forms