Enrollment Specialist

• Oct 2021 - Present

Enrollment Specialist

• Oct 2021 - Present

(Contract ended) Benefits Specialist

• Sep 2020 - Jul 2021

Responsible for administering Pensions to employees for several key clients such as: RWJ Barnabas, NV Energy, National Gypsum, Sealed Air and Westlake Used HRIS systems Benefit connect and EEpoint Utilized Knowledge Base to explain various issues for benefit plan details [Medical, Dental, Vision, etc.] Handled high inbound call volume, handle all employee questions, follow-up with employees / schedule call backs when appropriate, and meet quality goals for each call. Document report details on MCCH [system] to track information on clients for management to review. Responsible for Walking the Client through the Retirement process and explaining the Pension information to them. Ran reports for Callers who would call more them 2 times throughout the month Ran reports for other Service reps who were not putting the correct information into the system. Working with our Admin team sending Cases to other Employees to reach out to fix an ongoing issue and escalations. Worked on escalated matters and took calls that were for clients leads (issue resolution matters). Responsible for administering benefits enrollment to employees for several key clients such as: Comcast, Tailored Brands, Starwood, & ITT Utilized Knowledge Base to explain various issues for benefit plan details [Medical, Dental, Vision, etc.] Handled high inbound call volume, handle all employee questions, follow-up with employees / schedule call backs when appropriate, and meet quality goals for each call. Document report details on MCCH [system] to track information on clients for management to review. Provide exceptional customer service.

Pet Services

• Sep 2017 - Oct 2020

Started my own Pet services Business. I stopped recently to get back into HR Related roles which I wanted to pursue. I still do some jobs on the side for clients but for the most part I am trying to transition to more admin related Jobs. Started my own Pet services Business. I stopped recently to get back into HR Related roles which I wanted to pursue. I still do some jobs on the side for clients but for the most part I am trying to transition to more admin related Jobs.

Extrusion Operator

• Aug 2019 - Sep 2020

CSR Benefit Specialist

• Sep 2016 - Sep 2018

Responsible for administering benefits enrollment to employees for several key clients such as: Comcast, Tailored Brands, Starwood, & ITT Utilized Knowledge Base to explain various issues for benefit plan details [Medical, Dental, Vision, etc.] Handled high inbound call volume, handle all employee questions, follow-up with employees / schedule call backs when appropriate, and meet quality goals for each call. Document report details on MCCH [system] to track information on clients for management to review. Provide exceptional customer service.

Warehouse Clerk 2/ TL

• Apr 2010 - Aug 2016

When I worked at Ossur I had a variety of different jobs. I trained the new workers on how to pick orders and also close them out in the system. I learned to use 2 different computer systems Scale and Navision. I was also a key member in 2 different safety committees JHA was done through the whole company and the internal one was just the co workers in the warehouse who would work together to ensure our work environment was flawless. I worked on Quality control which my job was to make sure the orders that were leaving the building did not have any issues and made sure everything was intact and in perfect shape. I worked in receiving for awhile learning how to process orders that came in off the truck. I also put the orders away with the forklift which I was certified to use.

Account Manager

• Mar 2002 - Sep 2010

At Coca-Cola I started off as a merchandizer for my first 2 years. I then became a account manager and had my own route. I ordered all the product for the stores and made sure that all the stores were taken care of and if they ever needed any assistance they would call me first to let me know what needed to be done or an order needed to be placed. I had my own group and always put together a daily task list and always communicated what needed to be done. We would work together as a team to get everything pushed forward and made sure the stores that we ran were happy with the service we provided. I had my own way of doing things and did this job for 8 years.