Experience

Nurture Life

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Team Lead

  • Apr 2022 - Present

  Assists in the training of employees. Responds to customer escalations to provide them assurance in service. Reports to manager and owners regarding growth, retention, sales, and setbacks.

• Customer Service Team Lead

  • Jul 2020 - Present

  Responds to customer needs via phone calls, and email. Coordinates with team members and managers to assist customers, including retention and promotions. Assists shipping team with logistics and frequently updated statistics. Works with social media team to promote the company. Writes blogs for the company website.



Kaylie Jones Books

• remote

• Director of Public Relations, Editor

  • Jun 2017 - Sep 2020

  Plans & promotes events for upcoming book launches. Read through incoming manuscripts alongside other editors and discuss whether or not to accept for publication. Edits accepted manuscripts to assist in grammar and storytelling. Works with team to promote book sales via effective ads on social media. Plans & promotes events for upcoming book launches. Read through incoming manuscripts alongside other editors and discuss whether or not to accept for publication. Edits accepted manuscripts to assist in grammar and storytelling. Works with team to promote book sales via effective ads on social media.



Trunk Club

• Chicago, IL

• Customer Service Representative

  • Aug 2017 - Nov 2018

  Responded to customer needs via chat, phone calls, and email. Coordinated with team to discuss methods of improving quotas across the board. Coordinated with stylists to ensure they were providing the best experience for customers. Performed data entry for stylist and marketing purposes. Responded to customer needs via chat, phone calls, and email. Coordinated with team to discuss methods of improving quotas across the board. Coordinated with stylists to ensure they were providing the best experience for customers. Performed data entry for stylist and marketing purposes.



Video Contact

• Raleigh-Durham, North Carolina Area

• Writer, Assitant

  • Mar 2011 - May 2016

  Wrote and transcribed commercials that aired in the South East. Built and maintained relationships with clients to collaborate on commercial ideas. Managed and maintained equipment for shoots. Wrote and transcribed commercials that aired in the South East. Built and maintained relationships with clients to collaborate on commercial ideas. Managed and maintained equipment for shoots.



Coraddi Arts and Literature Magazine

• Greensboro/Winston-Salem, North Carolina Area

• Managing Editor

  • Sep 2011 - Jun 2014

  Managed team of editors to enlist writers for the magazine. Collaborated with team to determine content of submissions. Worked with art and promotion managers to curate magazine layout. Planned and managed bi-yearly launch parties Managed team of editors to enlist writers for the magazine. Collaborated with team to determine content of submissions. Worked with art and promotion managers to curate magazine layout. Planned and managed bi-yearly launch parties