Michael Hilbig

Director of Sales and Marketing at Provo Marriott Hotel & Conference Center
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Contact Information
us****@****om
(386) 825-5501
Location
Provo, Utah, United States, US

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director of Sales and Marketing
      • Mar 2022 - Present

    • Destination Sales Executive
      • Jul 2021 - Mar 2022

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director of Sales and Marketing
      • Nov 2019 - Jul 2021

    • United States
    • Hospitality
    • 700 & Above Employee
    • Destination Sales Executive
      • Sep 2011 - Nov 2019

      Promoted to Destination Sales Executive due to strong performance and relationship management skills. Charged with facilitating the transition of the property from a franchise property to a corporate managed including implementing, training and educating hotel Sales and Event staff on programs and processes vital to the hotel’s success. Works closely with multiple sales teams/channels to consistently exceed organizational goals. Acts as onsite resource for Catering Sales. Called on to mentor fellow Catering Sales, Destination Sales and Sales Executive personnel. Participated on Executive Committee. Leads monthly Funnel Management calls. Proactively assists marketing team, represents hotel at tradeshows, regional meetings, etc. Works closely with Utah Valley CVB and Downtown Alliance to drive city-wide business to Provo.• Finished 2015 as the second highest ranked DSE in the Western Mountain Pacific. (UT, CO, OR, WA, CA)• Achieved “Key Contributor” status in 2016• President’s Circle Winner in 2015, President’s Circle Pinnacle Award Winner 2016 -Top 7% in The Americas, Canada, Caribbean• Unprecedented YOY Growth pulling through business from Regional Sales Office: $3.4M (2014), $4.3M (2015), $5.3M (2016)• Achieved 134.7% of Property Catering goal during a total meeting room renovation year.

    • Area Account Executive, Marriott Global Sales
      • Jun 2009 - Sep 2011

      Relationship/Account manager responsible for 60+ Corporate, Utah-based companies with total hotel spend of $500K-$10M. Implemented new sales strategy on macro and micro levels with assigned hotels and clients. Formed strong working relationships with the assigned companies’ travel management teams, executives, and stakeholders as well as the owners of local, national and global Marriott properties along with maintaining excellent relationships with the General Managers. • Consistently ranked as a top performer among fellow Area Account Executives• Consistently achieved in excess of goal; achieved a high of 453% of goal in 2010 and was on track to exceed goals when promoted in 2011.• Golden Circle Award Winner 2009, 2010. In 2011 received Golden Circle status of Bronze, Silver and Gold.

    • Sales Manager
      • Oct 2006 - Jun 2009

      Responsible for prospecting and managing small groups market throughout the United States. Consistently exceeded monthly prospecting, solicitation, and outside sales appointment goals. • Consistently met or exceeded revenue goals. Finished 2008 with an average of 161% of goal. On track to meet or exceed prior to change in sales structure and promotion to Mid-Market Account Executive. • Awarded Manager of the Quarter 2nd quarter 2008.• Golden Circle Award Winner 2007, 2008, 2009.

    • Sales Manager
      • Oct 2005 - 2006

      Responsible for prospecting and managing the entire Western United States, including Chicago, for all markets on peak nights for the City Center Marriott for the Government and Sporting market. Assisted in developing marketing strategies for various tradeshows. • Consistently met or exceeded goals. Finished the year with a total booking pace for current and future revenue of 114% of goal.• Obtained several large, ongoing contracts (i.e. Zoological Association, Western Governors University, etc.). • Maintained strong working relationships with various sports teams (i.e. NBA, NCAA Basketball, NCAA Football, Intermountain Tennis, etc.).

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Sales Manager
      • Jan 2002 - Oct 2005

      Responsible for group sales revenue and assistance in gaining overall hotel revenue. Assisted in development of marketing strategy with reservation centers in SLC and Omaha. Responsible for all proposals/contracts for current and future city-wide conventions. Assisted in developing and writing yearly budget goals. Consistently met or exceeded hotel revenue sales goals.

    • Operations Manager
      • Jan 1999 - 2002

      Responsible for all front desk/office operations including: scheduling, employee relations, overall customer service/satisfaction, and transportation. Managed total hotel operations between 3:00 PM and 11:00 PM.• Obtained highest guest check-in satisfaction score in hotel history- 96.7%• Manages workflow and operations of approximately ten employees• Awarded Hotel Associate of the Year 1998• Awarded the prestigious Bill Tiefel award of excellence 1998

Education

  • University of Utah
    BS, Communication/PR
    2003 - 2005

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