Experience

Innovative Radiology

• United States
• Medical Device
• 1 - 100 Employee

• Director of Strategic Sales

  • Oct 2023 - Present

  Conyers, Georgia, United States



626

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Director of Sales Operations

  • Oct 2019 - Sep 2023

  Managed multiple teams from Account management, Preventive Maintenance Compliance, Parts logistics, Warehouse, Billing and Project Management. With all roles being intertwined to some degree, building quality teams with high level communication was key to our success.



Self Employed

• Real Estate
• 1 - 100 Employee

• Independent Consultant

  • Dec 2017 - Oct 2019

  Mantua, OH Advise international clients primarily in medical industry on procurement, logistics, and customer service. Help save expenses by decreasing contact points and procurement time while eliminating logistical issues. Aid existing procurement teams with customer service tactics to enhance communications, ensure accuracy, and provide better quality experience to end users. Selected Contributions: • Reduced average procurement time by 33%. • Decreased average logistics costs by… Show more Advise international clients primarily in medical industry on procurement, logistics, and customer service. Help save expenses by decreasing contact points and procurement time while eliminating logistical issues. Aid existing procurement teams with customer service tactics to enhance communications, ensure accuracy, and provide better quality experience to end users. Selected Contributions: • Reduced average procurement time by 33%. • Decreased average logistics costs by 18%. • Improved average customer service NPI score by 28 points. Show less



PartsSource Inc.

• United States
• Software Development
• 200 - 300 Employee

• Director of Inside Sales

  • Apr 2012 - Jan 2018

  Oversaw strategic planning and daily activities for Biomedical Sales, Customer Care, Sales Operations, and RGA teams. Recruited, interviewed, hired, trained, mentored, and supervised 100 overall personnel. Managed biomedical repairs, government and GSA accounts, GPO and international sales. Led all inbound sales by telephone phone, email, and online catalog. Facilitated process improvement committees for touch-less order initiative, return reduction, and online migration, repair/pricing… Show more Oversaw strategic planning and daily activities for Biomedical Sales, Customer Care, Sales Operations, and RGA teams. Recruited, interviewed, hired, trained, mentored, and supervised 100 overall personnel. Managed biomedical repairs, government and GSA accounts, GPO and international sales. Led all inbound sales by telephone phone, email, and online catalog. Facilitated process improvement committees for touch-less order initiative, return reduction, and online migration, repair/pricing modules, IT enhancements, contract customer deployments, and terms and conditions. Led committee forming new teams for repairs, GSA and GPO sales. Trained new hires. Recruited potential staff at job fairs. • Grew sales by 20% in final three years while moving 70% of customer base to online catalog. • Introduced Sales Force as CRM assisting Modality Expansion Project resulting in better focus of available market share and beating sales goals in 2017 by 11%, • Launched Customer Care team from scratch to integrate online catalog and develop hyper-focus for outbound sales generation. • Executed concession/credit tracking by vendor, customer, and sales associate to monitor trends and decrease unneeded losses by $800K+ over two years. • Collaborated with Operations teams to establish sale terms and conditions ensuring quality of supply chain, reduce returns, and improve profitability of process while providing high levels of customer service and satisfaction. • Introduced continuous training to guarantee highest level of customer service and NPI over last two years raising scores by two or more points over each quarter and significantly lowering turnover of major accounts. • Created Sales Operations team to provide additional help Sales and Customer Care for tasks taking away from value added activities. • Employed key performance indicators for each team equaling or exceeding ISO standards.

• Inside Sales Manager

  • Nov 2004 - Apr 2012

  PartsSource