Experience

ASAP Solutions Group, LLC

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Shift Manager

  • Jan 2010 - Present

  Contracted by AT&T to direct and supervise existing U-Verse Tier II call center Operations Managers. Contracted by AT&T to direct and supervise existing U-Verse Tier II call center Operations Managers.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• • Oct 2008 - Dec 2009

  Managed a team of U-Verse Tier-II agents that provided customers and technicians with repair and installation support for U-verse service.

• • Jul 2006 - Oct 2008

  Provided administrative and field support to the Arkansas / Southwest Missouri I & R District.

• • Jul 2004 - Jul 2006

  Investigated liability claims filed against SBC.



Nevada Bell

• Manager - Risk Management

  • Jul 2001 - 2004

  Investigated liability claims filed against Nevada Bell and filed claims for damage to Nevada Bell property. Investigated liability claims filed against Nevada Bell and filed claims for damage to Nevada Bell property.



ASI (Advanced Solutions Inc)

• Manager - DSL

  • Jul 2000 - Jul 2001

  Directed DSL installation and repair technicians for service to business and residential customers for Nevada Bell. Directed DSL installation and repair technicians for service to business and residential customers for Nevada Bell.



Nevada Bell Telephone

• Resource Manager

  • Jul 1999 - Jul 2000

  Supervised a team of telephone installation and repair technicians for business and residential customers. Supervised a team of telephone installation and repair technicians for business and residential customers.



Southwestern Bell Telephone

• Various

  • Aug 1979 - Jul 1999

  Manager - Special Services from 1997 - 1999 Manager - Network Operations from 1995 - 1997 Non-Management Positions from 1979 - 1995 Manager - Special Services from 1997 - 1999 Manager - Network Operations from 1995 - 1997 Non-Management Positions from 1979 - 1995