Experience

Vivent Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Pharmacy Manager

  • Sep 2020 - Present

  • Opened and licensed a new pharmacy with the Texas State Board of Pharmacy • Coordinated across multiple teams to prepare the pharmacy for operations launch • Managed daily pharmacy operations and all pharmacy personnel • Developed programs to assist HIV-positive individuals to receive medication at no cost • Led team to 130% above prescription and financial goals for FY 2021 • Opened and licensed a new pharmacy with the Texas State Board of Pharmacy • Coordinated across multiple teams to prepare the pharmacy for operations launch • Managed daily pharmacy operations and all pharmacy personnel • Developed programs to assist HIV-positive individuals to receive medication at no cost • Led team to 130% above prescription and financial goals for FY 2021



Self-Employed

• Pharmacy Launch Consultant

  • Oct 2019 - Present

  - Provided high level consulting to multiple startup pharmacy executives across the US and Internationally to assist their efforts in strategic planning based on existing and projected pharmacy market conditions - Communicated with Boards of Pharmacy and other regulatory bodies on behalf of pharmacies to assist with licensing new and existing facilities in multiple states, resolving regulatory complaints or concerns, and proactively establishing contact with key regulatory leaders - Provided consultation for high-volume mail order and independent pharmacies to successfully expand and refine pharmacy operations as needed for scale, and designed and implemented operations and technical tools necessary for rapid and sustained growth Show less



The University of Texas at Austin, College of Pharmacy

• United States
• Higher Education
• 1 - 100 Employee

• Preceptor Faculty

  • Apr 2016 - Present

  -Developed and implemented fourth-year pharmacy student rotation -Developed and implemented fourth-year pharmacy student rotation



Rocket Pharmacy

• United States
• Technology, Information and Internet

• Co-Founder

  • Sep 2020 - Mar 2021



Amazon

• United States
• Software Development
• 700 & Above Employee

• Pharmacy Launch Program Manager

  • Jan 2019 - Sep 2019

  - Worked with team responsible for launch of new pharmacy facilities, to include site selection, construction, pharmacy licensing, pharmacy opening inspection, equipment install, hiring and training of new staff - Served as point person directly responsible for Board of Pharmacy contact for all new sites, pharmacy licensing, inspection preparation, and hiring of new staff - Coordinated Board of Pharmacy communication across multiple states - Served as primary point of contact for regulatory and compliance concerns related to new pharmacy launch Show less



PillPack, Inc.

• Phoenix, Arizona Area

• Pharmacist in Charge

  • Apr 2018 - Sep 2019

  - Project Manager for successful launch and build-out of the world's largest pouch-packaging pharmacy; coordinated with multiple teams to complete construction, equipment and fixture installation, IT install, pharmacy licensing and inspection - Licensed pharmacy in 40+ states, to include communication with all state boards, controlled substance authorities, NCPDP, and the DEA; established all policies and procedures required for licensing; established PDMP accounts and reported as required - Recruited, hired and trained all fulfillment personnel; worked with team to create and implement staff training program - Managed daily operations of pharmacy fulfillment; oversaw rapid growth over first six months of full operations; ensured 100% on-time fulfillment of all customer orders - Ensured compliance with all state and federal regulations; served as network wide point of contact for fulfillment compliance; maintained relationships with local Board of Pharmacy and State Pharmacy Association - Worked on multiple compliance projects with network-wide impact, to include the implementation of new equipment and workflows, the launch of new partnerships, and the updating of best practices - Worked with team to successfully petition the AZ Board of Pharmacy for the permission to allow pharmacy technicians to perform prescription transfers in the state of AZ Show less



PillPack

• Hospitals and Health Care
• 400 - 500 Employee

• Pharmacist In Charge, PillPack Austin

  • Oct 2015 - Apr 2019

  - Project Manager for pharmacy build-out; coordinated all construction; coordinated equipment and fixture installation; contracted all utilities and services; established supply accounts - Licensed pharmacy in 40+ states, to include licensing with all state boards, controlled substance authorities, and the DEA; established all policies and procedures required for licensing; established PDMP accounts; worked closely with the board and the Department of State Health Services to resolve several unique regulatory concerns - Licensed as a pharmacist in 16 states - Contracted pharmacy with all major third-parties; gathered and completed all documentation; successfully led pharmacy through multiple onsite inspections; responded to all third-party audits - Recruited, hired and trained all personnel necessary for pharmacy operations; created and implemented training program; created both IPPE and APPE intern programs and established rotations with colleges of pharmacy - Managed daily operations of pharmacy and all pharmacy personnel; oversaw 2000% growth over first six months of operations; ensured 100% on-time fulfillment of all customer orders; ensured compliance with all state and federal regulations - Created and administered multiple committees to maintain quality and reduce risk of errors; developed continuing quality improvement committee; implemented monthly quality inservices to ensure staff training in high-risk areas of operations; developed site culture committee to assess and promote staff engagement - Volunteered for multiple company projects while managing daily operations; managed a second remote location, to include compliance with all state and federal regulations; trained and managed PIC; developed internal company inventory transfer process - Worked with team to reduce prescriptions margins by ensuring proper usage of generic alternatives; saved customers $100k in combined copays annually; saved company $700k in gross revenue annually Show less



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Manager

  • Jul 2014 - Oct 2015

  -Volunteered to take over troubled store with nearly 100% turnover and lowest performance in district in all customer service and performance metrics-Rapidly hired and trained new pharmacy staff while retraining existing staff-Redesigned pharmacy inventory and workflow to improve efficiency and reduce waste-Guided newly built team to improved performance in customer service and workflow metrics month over month to become a leader in the district-Ensured compliance with all state and federal regulations-Mentored pharmacy interns and students as pharmacy preceptor-Nominated for Preceptor of the Year for time spent working with district pharmacy interns and students-Named District Paragon - an annual award given to outstanding pharmacist in the district and nominated for regional Paragon-Volunteered for leadership of a second pharmacy and worked as Pharmacist in Charge of both stores, simultaneously leading both to improved performance in customer service and productivity metrics-Recruited and hired for multiple stores throughout district Show less

• Pharmacy Manager

  • Jul 2010 - Jun 2014

  -Volunteered to inherit out-of-market pharmacy with high turnover and low performance on all customer service and performance metrics-Led team to perfect customer service score within first month as Pharmacy Manager-Led team through 50% growth in prescription count over four years, fastest growth in the district for existing pharmacies, far surpassing projections, through combination of excellent customer service and focused leadership-Interviewed and hired all staff as pharmacy grew from 6 to 20 employees over four years.-Led team from bottom of the district to top performer in customer service scores and productivity metrics-Reduced staff turnover from one of highest in the district to near zero over four years -Surpassed all other pharmacies to become highest-volume pharmacy in the district-Ensured compliance with all state and federal regulations-Mentored multiple pharmacy interns and students as pharmacy preceptor-Accepted leadership of additional pharmacy and simultaneously guided multiple pharmacies to high-performance in all customer service and workflow metrics Show less