Experience

FitFlop Ltd

• United Kingdom
• 1 - 100 Employee

• French and German Customer Service Coordinator

  • Apr 2015 - Present

  - Customer experience management for D2C web customers in UK and EU - Key responsibilities: - Tracking orders through system ensuring delivery to client partners on time - Analysing and reporting metrics on supply chain to ensure efficiency in system - Confidently negotiating with supply chain contacts to ensure that all are satisfied with assessment of project conditions and timelines - Customer experience management for D2C web customers in UK and EU - Key responsibilities: - Tracking orders through system ensuring delivery to client partners on time - Analysing and reporting metrics on supply chain to ensure efficiency in system - Confidently negotiating with supply chain contacts to ensure that all are satisfied with assessment of project conditions and timelines



Sonoco-Trident

• United Kingdom
• Graphic Design
• 300 - 400 Employee

• L'Oréal Account Manager

  • Apr 2013 - Oct 2014

  Project manager for new L'Oréal hair coloration product launches in Europe and Middle East in brand management agency. Involved in the account implementation period, now responsible for receiving briefs from L'Oréal International Development and Marketing in Paris and from country-based marketing contacts for development of new product design. Monitoring of workflow for all aspects of design creation from design agency through to printer, while ensuring delivery of product to market on time. Developed excellent relationships with all client teams in international product development, local marketing, factory and printer. Also responsible for quoting for work, assessing account work-in-progress ensuring prompt processing, and for accurate account forecasting.



Art Inn Hotel

• Germany
• Hospitality

• Front of House Assistant

  • 2012 - 2012

  Client-facing customer service role in hotel reception and restaurant, responsible for checking guests in and out of the hotel, serving drinks and helping guests with their enquiries. Client-facing customer service role in hotel reception and restaurant, responsible for checking guests in and out of the hotel, serving drinks and helping guests with their enquiries.



Lemgo Marketing

• Germany
• Graphic Design
• 1 - 100 Employee

• Marketing Assistant

  • 2006 - 2006

  Involved in marketing campaigns in tourism and events Involved in marketing campaigns in tourism and events