Experience

MORONGO UNIFIED SCHOOL DISTRICT
• United States
• Education Administration Programs
• 1 - 100 Employee
• Technical Support Specialist

  • Sep 2019 - Present

La Jolla Country Day School
• United States
• Primary and Secondary Education
• 100 - 200 Employee
• Lead Technical Support Engineer

  • Jun 2011 - Aug 2019


Marin General Hospital

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Lead Desktop Support Specialist

  • Aug 2004 - Apr 2011

  • Managed daily work and rotating on call schedules, individual and department moves schedules, and IT purchasing for all departments in a Windows XP/Vista/7 environment. • Performed PC, Laptop, Printer, and fax technical support, installation, configuration, and diagnostics. • Provided VPN and RDP remote access support and training for PC &MAC users. • Acted as the Mobile devices administrator for all facilities. • Developed HTA and VB scripts to streamline Active Directory processes included creating, modifying, data extraction for report generation, new and existing user accounts, Exchange mailboxes, workstation, and laptop accounts. • Resolved issues for multiple end users using Remedy ticketing system for escalation, user contacts and problem resolution. • Provided devices, moves, add, and changes coordination, and ergonomic compliance for multiple sites. Authored & maintained asset tracking databases. • Acted as an IT department liaison between department management, other MIS staff, and end users, in order to resolve application, hardware, & other issues. • Coordinate the migration of workstation devices to corporate and affiliate standard technologies. Show less



PC Professional, INC

• United States
• Medical Practices

• Field Service Technician

  • Aug 2003 - Aug 2004

  Traveled to and resolved various technical issues for contracted clients around the bay area. Installed, configured, and repaired PC, Laptop, Printers, Network devices and software for contracted clients. Technical resource for contracted client KEMA-XENERGY, Genentech, and various others. Traveled to and resolved various technical issues for contracted clients around the bay area. Installed, configured, and repaired PC, Laptop, Printers, Network devices and software for contracted clients. Technical resource for contracted client KEMA-XENERGY, Genentech, and various others.



Robertson Stephens

• United States
• Financial Services
• 1 - 100 Employee

• Infrastructure Analyst

  • May 1996 - Jul 2002

  • Supported real-time market data services for a 300+ seat financial trading floor. Trained users on various trading software applications used by the firm. • Implemented and administered Worm Optical disk Jukebox data storage systems. • Laptop administrator and technical support for users traveling throughout the world. • Server backup administrator and third tier support. • User account administrator and third tier support. • Citrix and Exchange administrator; and third tier support for both. Show less