Experience

Priority One Financial Services

• United States
• Financial Services
• 1 - 100 Employee

• System Administrator

  • Jul 2020 - Present

  • Stood up and managed a Microsoft RDS farm using Server 2019 replacing 80 out of date desktops with HP thin clients. • Leveraged Azure for Azure for websites and authentication to on-prem resources. • Implemented and managed M365 Defender and Compliance for security on-prem and in tenant. • Implemented and managed Crowdstrike Falcon to protect on-prem systems. • Stood up and managed Fortinet Fortigate NGFW and used RADIUS to authenticate VPN users. • Leveraged Power Automate to… Show more • Stood up and managed a Microsoft RDS farm using Server 2019 replacing 80 out of date desktops with HP thin clients. • Leveraged Azure for Azure for websites and authentication to on-prem resources. • Implemented and managed M365 Defender and Compliance for security on-prem and in tenant. • Implemented and managed Crowdstrike Falcon to protect on-prem systems. • Stood up and managed Fortinet Fortigate NGFW and used RADIUS to authenticate VPN users. • Leveraged Power Automate to improve business practices and flows of data. • Managed and monitored endpoint devices using Microsoft Endpoint Manager with Intune. • Used GPO to manage domain servers and PCs. • Migrated phone system from Samsung to RingCentral • Stood up Microsoft Sentinel SIEM from network equipment and servers to observe and catch possible threats. • Used forensic tools and KALI linux for security checks. Show less • Stood up and managed a Microsoft RDS farm using Server 2019 replacing 80 out of date desktops with HP thin clients. • Leveraged Azure for Azure for websites and authentication to on-prem resources. • Implemented and managed M365 Defender and Compliance for security on-prem and in tenant. • Implemented and managed Crowdstrike Falcon to protect on-prem systems. • Stood up and managed Fortinet Fortigate NGFW and used RADIUS to authenticate VPN users. • Leveraged Power Automate to… Show more • Stood up and managed a Microsoft RDS farm using Server 2019 replacing 80 out of date desktops with HP thin clients. • Leveraged Azure for Azure for websites and authentication to on-prem resources. • Implemented and managed M365 Defender and Compliance for security on-prem and in tenant. • Implemented and managed Crowdstrike Falcon to protect on-prem systems. • Stood up and managed Fortinet Fortigate NGFW and used RADIUS to authenticate VPN users. • Leveraged Power Automate to improve business practices and flows of data. • Managed and monitored endpoint devices using Microsoft Endpoint Manager with Intune. • Used GPO to manage domain servers and PCs. • Migrated phone system from Samsung to RingCentral • Stood up Microsoft Sentinel SIEM from network equipment and servers to observe and catch possible threats. • Used forensic tools and KALI linux for security checks. Show less



Austin Colby Co.

• United States
• Executive Offices
• 1 - 100 Employee

• Sr. System Administrator

  • Jun 2018 - Jul 2020

  • Migrated backups from Arcserve to Veeam and Clumio cloud backups. • Leveraged Azure for project workloads using Azure storage accounts and VMs. • Lead migration to co-location with a Flexential datacenter. • Deployed and managed virtual servers using VMware ESXI and vCenter and then migrating from 4.1 to 6.7. • Used and configured Docker containers for several short term and long term needs. • Installed and managed client equipment from PCs, laptops, and mobile devices to… Show more • Migrated backups from Arcserve to Veeam and Clumio cloud backups. • Leveraged Azure for project workloads using Azure storage accounts and VMs. • Lead migration to co-location with a Flexential datacenter. • Deployed and managed virtual servers using VMware ESXI and vCenter and then migrating from 4.1 to 6.7. • Used and configured Docker containers for several short term and long term needs. • Installed and managed client equipment from PCs, laptops, and mobile devices to maintain up-time. • Managed and migrated from on premises VOIP to Mitel's cloud. • Created and managed Office 365 accounts for users Microsoft Office products and Exchange using GUI and Powershell. • Configured and managed Azure AD with on premises synchronization and two factor authentication. • Migrated on premises file storage to o365 Teams, Sharepoint and OneDrive using GUI and Powershell. • Implemented o365 Advanced Threat Protection and DLP policies to protect HIPAA and PCI related information to and from the supported businesses. • Created and managed an Azure Sync server to provide an online presence of files for a Nodejs client portal. • Installed a network monitoring server to keep up to date information of devices on the network. • Installed, configured, and managed Meraki networking equipment including switches, APs and firewalls for 10+ sites using SD-WAN. • Installed, configured, and managed CentOS servers to replace aging Microsoft server VMs including RADIUS and SMTP relay services. • Upgraded and maintained Lansweeper for ticketing and user support issues. • Managed and monitored company cell phones and iPads using Maas 360. • Deployed Group Policy objects to manage many settings of network devices from security to network mapped drives. Team lead responsible for all ticket escalations and responsible for teaching and mentoring other staff. Show less • Migrated backups from Arcserve to Veeam and Clumio cloud backups. • Leveraged Azure for project workloads using Azure storage accounts and VMs. • Lead migration to co-location with a Flexential datacenter. • Deployed and managed virtual servers using VMware ESXI and vCenter and then migrating from 4.1 to 6.7. • Used and configured Docker containers for several short term and long term needs. • Installed and managed client equipment from PCs, laptops, and mobile devices to… Show more • Migrated backups from Arcserve to Veeam and Clumio cloud backups. • Leveraged Azure for project workloads using Azure storage accounts and VMs. • Lead migration to co-location with a Flexential datacenter. • Deployed and managed virtual servers using VMware ESXI and vCenter and then migrating from 4.1 to 6.7. • Used and configured Docker containers for several short term and long term needs. • Installed and managed client equipment from PCs, laptops, and mobile devices to maintain up-time. • Managed and migrated from on premises VOIP to Mitel's cloud. • Created and managed Office 365 accounts for users Microsoft Office products and Exchange using GUI and Powershell. • Configured and managed Azure AD with on premises synchronization and two factor authentication. • Migrated on premises file storage to o365 Teams, Sharepoint and OneDrive using GUI and Powershell. • Implemented o365 Advanced Threat Protection and DLP policies to protect HIPAA and PCI related information to and from the supported businesses. • Created and managed an Azure Sync server to provide an online presence of files for a Nodejs client portal. • Installed a network monitoring server to keep up to date information of devices on the network. • Installed, configured, and managed Meraki networking equipment including switches, APs and firewalls for 10+ sites using SD-WAN. • Installed, configured, and managed CentOS servers to replace aging Microsoft server VMs including RADIUS and SMTP relay services. • Upgraded and maintained Lansweeper for ticketing and user support issues. • Managed and monitored company cell phones and iPads using Maas 360. • Deployed Group Policy objects to manage many settings of network devices from security to network mapped drives. Team lead responsible for all ticket escalations and responsible for teaching and mentoring other staff. Show less



Bovis, Kyle, Burch & Medlin

• United States
• Law Practice
• 1 - 100 Employee

• IT Administrator

  • Jan 2012 - Apr 2018

  • Recorded customer requirements in one-on-one and group meetings with lawyers and legal assistants and completed technical changes set by those requirements to focus firm processes and ease of accessibility for end users. • Established customer requirements with department managers and conducted user acceptance testing with key personnel to achieve the goals of technical requirements which were then approved by the firm’s equity partners. • Management of network assets including but not… Show more • Recorded customer requirements in one-on-one and group meetings with lawyers and legal assistants and completed technical changes set by those requirements to focus firm processes and ease of accessibility for end users. • Established customer requirements with department managers and conducted user acceptance testing with key personnel to achieve the goals of technical requirements which were then approved by the firm’s equity partners. • Management of network assets including but not limited to user data (SAN and NAS) and email on mobile and desktop platforms for over eighty users with multiple practices and needs. • Developed, managed and maintained electronic equipment standardization to facilitate the future expansion of the firm. • Implemented and supported virtual servers to consolidate physical hardware and associated costs. • Managed and operated firewalls and web filtering appliances for data security and legal compliance. • Installed and managed several SQL servers for CRM and data storage products such as: iManage, LawBase and Orion financial software for client records and financial information. Show less • Recorded customer requirements in one-on-one and group meetings with lawyers and legal assistants and completed technical changes set by those requirements to focus firm processes and ease of accessibility for end users. • Established customer requirements with department managers and conducted user acceptance testing with key personnel to achieve the goals of technical requirements which were then approved by the firm’s equity partners. • Management of network assets including but not… Show more • Recorded customer requirements in one-on-one and group meetings with lawyers and legal assistants and completed technical changes set by those requirements to focus firm processes and ease of accessibility for end users. • Established customer requirements with department managers and conducted user acceptance testing with key personnel to achieve the goals of technical requirements which were then approved by the firm’s equity partners. • Management of network assets including but not limited to user data (SAN and NAS) and email on mobile and desktop platforms for over eighty users with multiple practices and needs. • Developed, managed and maintained electronic equipment standardization to facilitate the future expansion of the firm. • Implemented and supported virtual servers to consolidate physical hardware and associated costs. • Managed and operated firewalls and web filtering appliances for data security and legal compliance. • Installed and managed several SQL servers for CRM and data storage products such as: iManage, LawBase and Orion financial software for client records and financial information. Show less



Academy Roofing

• United States
• Construction
• 1 - 100 Employee

• Network Administrator

  • Aug 2010 - Jan 2012

  • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor… Show more • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor liaison to resolve requirements and support issues. • Management of network assets including but not limited to user data and email for over eighty users in three states. • Developed, managed and maintained electronic equipment standardization to facilitate for the future • Developed templates and lead data import from ACT software to SalesForce CRM for client sales and information Show less • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor… Show more • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor liaison to resolve requirements and support issues. • Management of network assets including but not limited to user data and email for over eighty users in three states. • Developed, managed and maintained electronic equipment standardization to facilitate for the future • Developed templates and lead data import from ACT software to SalesForce CRM for client sales and information Show less



FORENSIC STRATEGY SERVICES, LLC

• United States
• Information Technology & Services

• Computer Forensic Technician

  • Jun 2007 - Aug 2010

  · Information discovered lead to many legal actions and prosecutions · Discovered techniques for analyzing evidence using virtual machines · Discovered techniques for the discovery and removal of commercial spyware · Recovered financially and legally important data from Hard Drives using sophisticated data recovery tools. · Information discovered lead to many legal actions and prosecutions · Discovered techniques for analyzing evidence using virtual machines · Discovered techniques for the discovery and removal of commercial spyware · Recovered financially and legally important data from Hard Drives using sophisticated data recovery tools.



Academy Roofing

• United States
• Construction
• 1 - 100 Employee

• Network Administrator

  • Feb 2009 - Aug 2009

  • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor… Show more • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor liaison to resolve requirements and support issues. • Management of network assets including but not limited to user data and email for over eighty users in three states. • Developed, managed and maintained electronic equipment standardization to facilitate for the future • Developed templates and lead data import from ACT software to SalesForce CRM for client sales and information Show less • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor… Show more • Documented customer requirements in one-on-one and group meetings with sales staff and accounting regarding business requirements and implemented technical changes in order to streamline data collection processes and customer relationship management. • Confirmed business requirements with accounting and conducted user acceptance tests with sales personnel to confirm efficacy and technical ease of use. Process changes were then authorized by the CEO and CFO. • Provided customer/vendor liaison to resolve requirements and support issues. • Management of network assets including but not limited to user data and email for over eighty users in three states. • Developed, managed and maintained electronic equipment standardization to facilitate for the future • Developed templates and lead data import from ACT software to SalesForce CRM for client sales and information Show less



Taizhou Eagle Industries

• IT Support Technician

  • Apr 2006 - Sep 2006

  · Implemented and managed a wireless network solution that included file resources and internet access. · Developed templates for packaging now used in The Home Depot. · Implemented and managed a wireless network solution that included file resources and internet access. · Developed templates for packaging now used in The Home Depot.