Regional Manager

• Jan 2022 - Present

Branch Operations Manager

• Sep 2016 - Jan 2022

Oversee complete operations of an 11 million dollar branch covering both the Orlando and Tampa markets. Budget and forecasting, P&L review and adjustment, Inventory management, Fleet management. Directed process improvement to reduce claim liability through higher safety standards. Successfully lead a sales and service team in excess of 60 employees that consistently achieve monthly sales and production goals.

Branch Manager

• Jun 2016 - Sep 2016

Commercial Technician/ Service Manager

• Jan 2008 - Jun 2016

Organize and manage over $300,000.00 in monthly revenue.•Provide customers with additional control options in an effort to increase route value.•Drive the service department to consistently achieve 98% and above in completions•Work with technicians on how to find and create opportunity for increased revenue •Establish and cultivate relationships with many high profile customers•Explore and create better methods of service delivery.•Daily accountability of 23 technicians•Assisting and working with sales team to drive revenue increases.

Service Manager

• Jan 2006 - Jan 2008

Responsible for overseeing entire service department. •Worked closely with management in an effort to successfully open the new location•Managed entire branch service operation to include, pest routes, liquid techs, baiting techs, start techs, and reinspectors

Service Manager

• Jan 1998 - Jan 2008

Lead several service departments at various times during tenure.•Part of a team that worked to increase both profit and customer growth.•Was one of three service managers that developed and launched the Universal Technician program.•Developed several ways to reduce costs and increase productivity under the proposed Universal program.•Handled all aspects of Termite Damage claims•Working with technicians is all areas of route management from completions to collections.

Service Manager Quality Control

• Jan 1996 - Mar 1999

Responsible for the successful completion of Florida Department of Agriculture inspection Agreement.•Responsible for the training and oversight of 18 reinspectors in 7 branches across the state.•Worked closely with all branch personnel to insure accuracy of inspections and paperwork.•Performed in- field inspections as a secondary form of quality control.•Worked with the state appointed inspector performing verification inspections.

Lead Termite Technician

• Jan 1993 - Jan 1996

I provided mentoring and coaching to the termite service department •Responsible for the scheduling and completion of all new production and callbacks.•Made initial assessment of damage claims.•Assisted in managing labor to reduce costs.