Mortgage Underwriter

• Nov 2020 - Present

Sr. Group Banking Center Manager

• Jun 2017 - Oct 2020

Manage daily activities for multiple branches with assets of $250MM Increased new banking relationships within local community by 34% Safeguard company assets with strategic risk management approaches Mentor employees to ensure sales, operational compliance and excellent client experience Expanded relationships with small business clients increasing profitability Assist clients in reaching financial goals through needs based conversation Conduct branch audits to ensure policy and procedure guidelines are met Show less

Branch Manager

• Dec 2015 - Jun 2017

Identified opportunities with effective networking Lead team to increase loan production by 45% in first three quarters Develop and guide team to exceed goals and company objectives Provided advice for small businesses to maximize account relationship Coach and mentor team in sales and service utilizing needs assessment Ensure compliance guidelines are met Complete audits in order to secure company policy and procedure are followed Identified opportunities with effective networking Lead team to increase loan production by 45% in first three quarters Develop and guide team to exceed goals and company objectives Provided advice for small businesses to maximize account relationship Coach and mentor team in sales and service utilizing needs assessment Ensure compliance guidelines are met Complete audits in order to secure company policy and procedure are followed

Branch Manager

• Dec 2009 - Dec 2015

Project lead to launch ELA loan system Ensured branches/lending adhered to compliance and policy guidelines across footprint Conducted branch operation audits across company footprint Project lead for multiple bank mergers Consumer loan underwriter and mortgage loan processor Created and implemented mortgage training program Produced submission guide and procedure for consumer and mortgage applications Project lead to launch ELA loan system Ensured branches/lending adhered to compliance and policy guidelines across footprint Conducted branch operation audits across company footprint Project lead for multiple bank mergers Consumer loan underwriter and mortgage loan processor Created and implemented mortgage training program Produced submission guide and procedure for consumer and mortgage applications