Mate, Store Leadership Team

• Nov 2014 - Present

Accountable for operations and customer service objectives at 7 different store locations across Washington and California that cater to distinct urban and residential communities ($30+ million annual sales per store). Lead and co-manage highly diverse teams of up to 100+ store employees per location. CUSTOMER EXPERIENCE Creating, implementing and monitoring obsessive customer service standards, showcasing corporate culture, modeling best-in show customer service behaviors STORE OPERATIONS Sales and growth planning, store-wide product ordering, section leadership, product displays, inventory management, shortage control, sales and growth planning, heavy machinery, logistics, store safety, Covid-19 protocols TEAM LEADERSHIP Corporate leadership training, hiring, on-boarding, training and continuous learning, team engagement, in-store human resourcing, bi-annual performance reviews, corrective action, optimized work schedules that benefit team and store needs Show less

Produce Clerk

• 2014 - 2014

In-Home Caregiver

• 2013 - 2014