Experience

Adirondack Bank
• United States
• Banking
• 1 - 100 Employee
• Loan Associate II

  • Mar 2020 - Present


Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead

  • Jun 2009 - Feb 2019

• Team Lead

  • Jun 2009 - Feb 2019

  Facilitated borrower payments according to established Federal guidelines. Oversight of 100 employees, both on and offshore. Responsible for the creation of and changes to departmental procedures and the communication of same to Teams both on and off shore.



MetLife

• United States
• Insurance
• 700 & Above Employee

• CSR

  • Jun 2008 - Feb 2009

  Set up & serviced Short Term Disability & Concurrent FMLA claims. Maintained AHT without compromising quality of service to claimants. Set up & serviced Short Term Disability & Concurrent FMLA claims. Maintained AHT without compromising quality of service to claimants.



Partners Trust Bank

• Banking
• 1 - 100 Employee

• Loan Processor II

  • May 2005 - Jun 2008

  Hired as a Loan Processor II - promoted to Quality Control Analyst April 2007. Responsible for Verification of all Bank loan set ups. Hired as a Loan Processor II - promoted to Quality Control Analyst April 2007. Responsible for Verification of all Bank loan set ups.



Fleet Bank

• Banking
• 1 - 100 Employee

• Proof Operator

  • Oct 1994 - May 2005

  Proof Operator II - Loan Processor II - Loan Review Analyst- Confirmation Senior Clerk - Paid Loan Clerk. Rose quickly through the ranks from my initial job processing and coding checks to data entry, credit reporting, Mortgage Discharges and Booking and Quality Control of all loans including - Lines of Credit, Mortgages, Home Equities and Consumer Loans. Proof Operator II - Loan Processor II - Loan Review Analyst- Confirmation Senior Clerk - Paid Loan Clerk. Rose quickly through the ranks from my initial job processing and coding checks to data entry, credit reporting, Mortgage Discharges and Booking and Quality Control of all loans including - Lines of Credit, Mortgages, Home Equities and Consumer Loans.