Experience

Plasser UK Ltd

• United Kingdom
• Railroad Equipment Manufacturing
• 1 - 100 Employee

• HSQE & Facilities Manager at PLASSER UK LIMITED

  • Sep 2004 - Present

• Spares & Facilities Manager

  • Jan 2005 - Sep 2017

  To supervise spares sales, from enquiry through shipment to invoice. Resolve any support calls escalated from the front spares sales desk. Compile and execute customer surveys, questionnaires and other similar information gathering methods. Maintain customer contacts database. Investigate and resolve customer complaints relating to Spares Sales. Provide back-up to any direct report roles as required to cover sickness/holiday absences. Assist Commercial Manager with negotiations for high-level contracts. Manage the spares sales enquiry process. Manage and administer the warehouse. Maintain a check on unexpected receipts and carry out the necessary stock transactions in respect to them as instructed by the relevant department Ensure that staff are kept informed of relevant Health & Safety legislation. Identify training needs and arrange training programmes as appropriate. Arrange overtime working in line with Company requirements and in recognition of budget guidelines. Administer and report on stock taking activities as required Distribution & Transport – Manage all aspects of outbound transportation and delivery Attend customer liaison meetings as required. Manage the West Ealing facilities maintenance requirements.



London Underground Ltd/Metronet BCV

• London, United Kingdom

• General Manager Track Workshops

  • Apr 1997 - Dec 2004

  Produce and implemented 7½-year business plan including budget, asset replacement, disaster recovery, continual improvement plans and business risk register. Responsible for a multi-disciplined manufacturing facility to be a customer focused, highly competitive £11m business (7.5% profit) developing the client base from solely London Underground to include Network Rail, Jarvis and Balfour Beatty. Produce and implemented 7½-year business plan including budget, asset replacement, disaster recovery, continual improvement plans and business risk register. Responsible for a multi-disciplined manufacturing facility to be a customer focused, highly competitive £11m business (7.5% profit) developing the client base from solely London Underground to include Network Rail, Jarvis and Balfour Beatty.



London Underground Ltd

• Production Manager

  • Mar 1995 - Mar 1997

  Appointed to combine Production Control and Industrial Engineering functions. Customer focused process improvements resulted in a dramatic 100% improvement in delivery, quality and efficiency.

• Industrial Engineering Manager

  • May 1993 - May 1995

  Overall responsibility for the management of a Technical Support Unit comprising of 80 managerial, technical and shop floor staff. The activities of the Unit encompass industrial engineering, estimating, purchasing, quality management and preventative maintenance. Directly responsible for the achievement of BS EN ISO 9002 in all sections of the unit. Actively assisted other London Underground divisions (Railway Engineering Support Unit and Train Modification Unit) to attain registration. Developed a comprehensive skills training matrix for all staff. The matrix provided the basis for developing meaningful training plans based on individual needs. Also implemented a major preventive maintenance programme.

• Senior Industrial Engineer

  • Jun 1992 - Jun 1993

  Developed partnership arrangements with the unit's subcontractors and suppliers of raw materials. In line with customer’s requirements developed and implemented production schedules for the call-off of manufactured components.Managed a programme to ensure detailed work instructions were prepared and issued for example for the manufacture of long welded rail. This programme involved all activities within a complex manufacturing cycle.

• Machine Shop Supervisor

  • Jul 1985 - Jul 1992

  Managed the day-to-day manufacturing activities of a disparate group of skilled shop floor staff. The activities included: tool making, points and crossing manufacture, production welding, bench fitting, general machining and ancillary support and stores activities.

• Advanced Craftsman Toolmaker

  • Aug 1981 - Aug 1985



Smiths Industries

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Mechanical Engineering Apprenticeship

  • Sep 1977 - Sep 1981