SYSADMIN

• Feb 2020 - Present

Computer Information Tech 25B

• Apr 2011 - Present

• Possess DOD Secret Security Clearence • Works with Active Directory, Microsoft Exchange, Microsoft Server 2012, and virtualization programs as System Administrator • Microsoft office 365 as System Administrator • Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. • Performs input/ output data control and bulk data storage operations. • Transfers data between information processing equipment and systems. • Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. • Writes, analyzes, edits, tests, and modifies computer programs. • Assists in the design, preparation, editing, and testing of computer programs. • Modifies existing application packages using application and operating system software and appropriate computer language commands and files. • Assists less experienced soldiers in the installation, operation, and maintenance of information processing equipment. • Installs and maintains switches and routers for battalion level networks. • Works with Active Directory as System Administrator • Knowledge on different technical devices used in vehicles such as laptops and radios • Assisted higher ranking soldiers in daily operation and vehicle movements • Assisted in training of new soldiers on equipment

Senior Technology Specialist

• Dec 2017 - Feb 2020

• Works in Active Directory • Tier 3 Helpdesk Technician • System Administrator O365 • Created and Maintains The Data Council SharePoint site and subsites • Organized and lead the technology move of The Data Council to Advantage Solutions Infrastructure • Customer service with remote and in person ticket solutions • Hardware and software troubleshooting • Remote assistance through ConnectWise • Works with business departments on IT solutions to issues • Created and Maintained accounts using GlobalScape SecureFTP • Lead Helpdesk support tech for The Data Council

Coordination Center Officer

• Mar 2011 - Dec 2017

• Redesigned North Florida AOR IShare which includes 7 airports IShare •Individualized troubleshooting •Gathering, analyzing, and evaluating a variety of data from available sources to make risk/threat assessments and to identify inter-relationships including those that relate to the affected modes of transportation. •Referring incidents outside of normal standard operating procedures to the appropriate staff member for resolution. •Maintaining working relationships with other related entities throughout TSA including headquarters and other airport operations. •Coordinating and tracking the readiness status, maintenance, and distribution of technical equipment and government property within airport operations.

Security Representative

• Oct 2006 - Jan 2010

• Built and maintained Jacksonville Security Website • Built and maintained main employee database • Completed paperwork on employees to enter into databases • Trained new employees on procedures and S.O.P • Responded to alarms throughout entire building • Issued employee badges • Worked with the Business Contingency Planning Team • Built and maintained Jacksonville Security Website • Built and maintained main employee database • Completed paperwork on employees to enter into databases • Trained new employees on procedures and S.O.P • Responded to alarms throughout entire building • Issued employee badges • Worked with the Business Contingency Planning Team