Experience

Lancemore Hotel Group
• Australia
• Hospitality
• 1 - 100 Employee
• General Manager

  • Jan 2023 - Present


Self-employed

• Real Estate
• 1 - 100 Employee

• Hospitality Management & Business Development

  • Jan 2022 - Feb 2023

  Cluster Leadership transition for Hyatt Regency Bali and Andaz Bali. Hospitality consultancy Cluster Leadership transition for Hyatt Regency Bali and Andaz Bali. Hospitality consultancy



Park Hyatt Bangkok

• Thailand
• Hospitality
• 1 - 100 Employee

• General Manager

  • May 2014 - Nov 2021

  This property comprises 222 rooms, 3 restaurants, 4 bars, ballroom, 8 meeting rooms, gym, spa, outdoor infinity pool. My mandate was to facilitate the pre-opening preparations, opening operations and establish the property as one of Thailand’s leading hotels. During 2020-21, I instituted the adjustments needed to minimise the impact of Covid by reducing payroll and operating costs, and embedding a strict cost control mindset into management decisions, while introducing new revenue generating strategies to optimise financial performance during brutally tough conditions and unprecedented challenges for the industry. I achieved 34% GOP in the year 1 & increased revenue by 10% year 2 to achieve 37% GOP by: ♦ Steadily increasing the average room rate in a traditionally soft market ♦ Transforming the hotel to become a destination of choice for weddings & social events ♦ Positioning the signature restaurant and bar as must visit experiences ♦ Elevating customer service scores from 67 in the first full year to 80 in 2021 Under my leadership, the property was the first luxury hotel in Thailand to outsource the majority of its workforce while maintaining exceptional service standards. This optimised workforce flexibility and productivity while streamlining operations to reduce costs. AWARDS ♦ Conde Nast Traveller Hot List (2021) ♦ Forbes Travel Guide (2019 & 2021) ♦ DestinAsian Magazine Honors Circle (2021) ♦ Thailand’s Best Hotel by DestinAsian Magazine (2018 – 2020) ♦ Thailand Tatler Best Restaurants (2019) ♦ Conde Nast Traveler Hot List and Readers’ Choice Awards (2018) ♦ Asia Spa – Best New Spa (2017) ♦ DestinAsian Luxe List – One of the Best New Hotels in APAC (2017) ♦ Monocole Magazine – Most Anticipated Hotel Opening (2016) Show less



Park Hyatt Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• General Manager

  • Dec 2007 - Apr 2014

  262 rooms, 3 restaurants, 2 bars, ballroom, 5 meeting rooms, gym, spa and outdoor pool. The principal challenge was to capitalise on a successful opening to establish the property as Vietnam’s leading luxury hotel and the preferred choice in Ho Chi Minh City. In addition, it was imperative to elevate productivity and profitability, increase customer service levels to drive the average room rate, and increase event and F&B revenue to deliver superior financial results. Significant accomplishments included: ♦ Increasing GOP from 25% to 45% through strong revenue growth ♦ Positioning the brand as market leader for rate, service & financial performance ♦ Planning a US$25M renovation & re-development program while maintaining revenue ♦ Overseeing the development, construction & operation of a new F&B outlet, including a cocktail bar with a 10 month payback period AWARDS ♦ #1 Hotel in HCMC on TripAdvisor (2007 – 2014) ♦ Conde Nast Travellers top 100 Hotels in the World (2007 – 2013) ♦ Business Traveller Magazine’s Best Business Hotel in HCMC (2007 – 2014) Show less



Hyatt Regency Auckland

• General Manager

  • Apr 2005 - Dec 2007

  400 rooms, 2 restaurants, 1 bar, 2 ballrooms, 5 meeting rooms, gym, spa, 62 residential apartments I was appointed to this role to deliver reliable revenue streams and enhance customer service levels in a tight financial environment and to instigate operating strategies to mitigate substantial shifts in demand and profit. I also supported the owner to uplift the property following a redevelopment to maximise its sale value and the returns for apartment owners. I increased GOP from 5% to 20% over three years by: ♦ Increasing guest satisfaction from 35% to 79% ♦ Partnering with Auckland City Arena to become its main accommodation provider ♦ Becoming the preferred catering provider for the University of Auckland ♦ Negotiating contracts with airlines & cruise lines ♦ Securing new contracts & negotiating rate increases Show less


Park Hyatt Tokyo
• Japan
• Hospitality
• 1 - 100 Employee
• Executive Assistant Manager - Rooms

  • Jun 2004 - Apr 2005
• Director of Rooms

  • Jun 2002 - Apr 2004

• Front Office Manager

  • Oct 1999 - Jun 2002