ITSystem Engineer

• Nov 2022 - Present

Engineer

• Jul 2022 - Nov 2022

Senior Technology Analyst

• Jun 2012 - Jul 2022

• Provided technical assistance to customers on inbound telephone tech support calls.• Used remote access to perform troubleshooting when needed.• Assisted in conversion and implementation to WIN7 Operating System to entire bank• Walked customers through step-by-step process for troubleshooting hardware issues.• Used good problem-solving and customer-service skills for troubleshooting problems.• Assisted office staff with computer application questions.• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems• Modifies configurations, utilities, software default settings, etc. for the local workstation• Installs, tests and configures new workstations, peripheral equipment and software• Maintains inventory of all equipment• Manages PC setup and deployment for new employees using standard hardware, images and software• ComptTIA A+ Certified Show less