Experience

Good Shepherd Center
• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee
• Early Childhood Project Specialist

  • Oct 2022 - Present


Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive

  • Jun 2019 - May 2020

  • Drove new business development and client acquisition through cold calling, lead generation, and exceptional service • Updated account plans based on changing markets, customer conditions, and competitor activity • Managed pipeline of clients in a multitude of different industries • Averaged 100 outbound dials and 2 hours of talk time per day, constantly exceeding monthly quotas • Cultivated and developed customer relationships to enable sustained revenue growth • Strategized… Show more • Drove new business development and client acquisition through cold calling, lead generation, and exceptional service • Updated account plans based on changing markets, customer conditions, and competitor activity • Managed pipeline of clients in a multitude of different industries • Averaged 100 outbound dials and 2 hours of talk time per day, constantly exceeding monthly quotas • Cultivated and developed customer relationships to enable sustained revenue growth • Strategized, educated, and sold Yelp's advertising program while specializing the client's advertisement to their industry • Negotiated contracts, closed agreements, and supported sales team in new product launches Show less • Drove new business development and client acquisition through cold calling, lead generation, and exceptional service • Updated account plans based on changing markets, customer conditions, and competitor activity • Managed pipeline of clients in a multitude of different industries • Averaged 100 outbound dials and 2 hours of talk time per day, constantly exceeding monthly quotas • Cultivated and developed customer relationships to enable sustained revenue growth • Strategized… Show more • Drove new business development and client acquisition through cold calling, lead generation, and exceptional service • Updated account plans based on changing markets, customer conditions, and competitor activity • Managed pipeline of clients in a multitude of different industries • Averaged 100 outbound dials and 2 hours of talk time per day, constantly exceeding monthly quotas • Cultivated and developed customer relationships to enable sustained revenue growth • Strategized, educated, and sold Yelp's advertising program while specializing the client's advertisement to their industry • Negotiated contracts, closed agreements, and supported sales team in new product launches Show less



Trans-Lux Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Director Of Service Operations

  • Aug 2016 - Aug 2017

  • Supervised 12-member team comprised of on-site and traveling service members • Cultivated relationships with clients and business partners to identify timely solutions to equipment and service issues • Instrumental in dispatching service technicians to clients nationwide to improve customer satisfaction • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability • Conducted performance reviews providing coaching and… Show more • Supervised 12-member team comprised of on-site and traveling service members • Cultivated relationships with clients and business partners to identify timely solutions to equipment and service issues • Instrumental in dispatching service technicians to clients nationwide to improve customer satisfaction • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability • Conducted performance reviews providing coaching and feedback to benefit both company and employee. • Assisted in refining procedures, defining best practices, and correcting reported audit issues

• Project Manager (Video Displays)

  • Jan 2016 - Aug 2016

  • Oversaw development of large-scale collegiate professional and commercial video display projects • Directed and managed the daily workflow of client programs, including the initiation and management of projects across departments as it relates to media, ad operations, and trafficking • Created data analysis of key metrics to identify, recommend and implement changes for increasing performance of client program • Worked closely with clients, developers, project management, and… Show more • Oversaw development of large-scale collegiate professional and commercial video display projects • Directed and managed the daily workflow of client programs, including the initiation and management of projects across departments as it relates to media, ad operations, and trafficking • Created data analysis of key metrics to identify, recommend and implement changes for increasing performance of client program • Worked closely with clients, developers, project management, and creative teams towards efficient executions • Earned outstanding recognition for contributing to a video demonstration competition win • Successfully built largest video display in the NCAA for Arizona State University, surpassing two major competitors

• Energy Integrator/ Relationship Manager/ Director of Training

  • 2014 - Jan 2016

  • Oversaw lighting projects and marketing those projects to address the needs of dealer partners • Focused on maximizing rebates and energy incentives to subsidize upfront capital expenses • Provided customers with the highest quality solutions, most comprehensive array of financing options, and world-class manufacturing with full product warranties and guarantees • Provided information on technology resources to improve clients financial well-being • Collaborated with various… Show more • Oversaw lighting projects and marketing those projects to address the needs of dealer partners • Focused on maximizing rebates and energy incentives to subsidize upfront capital expenses • Provided customers with the highest quality solutions, most comprehensive array of financing options, and world-class manufacturing with full product warranties and guarantees • Provided information on technology resources to improve clients financial well-being • Collaborated with various departments to improve communication and deliver individualized customer solutions. • Increased sales of LED lights by $100K in less than six months • Fostered productive relationships to increase LED adoption, client retention, and expansion of customer base

• Project Manager (Lighting)

  • Jan 2012 - Aug 2014

  • Managed design and installation of energy-efficient commercial LED lighting projects • Maintained customer and vendor relations entire project lifecycles • Audited lighting requirements and compiled energy savings reports and proposals for commercial clientele • Responsible for successful completion of service work orders to meet time and cost objectives • Forecasted, scheduled, and monitored project timelines, personnel performance, and cost-efficiency • Defined project plans… Show more • Managed design and installation of energy-efficient commercial LED lighting projects • Maintained customer and vendor relations entire project lifecycles • Audited lighting requirements and compiled energy savings reports and proposals for commercial clientele • Responsible for successful completion of service work orders to meet time and cost objectives • Forecasted, scheduled, and monitored project timelines, personnel performance, and cost-efficiency • Defined project plans and timelines, managed workflow and personnel, and achieved completion deadlines on or before schedule • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies, and potential roadblocks