IT Manager

• Jul 2021 - Present

Business Support Analyst

• Dec 2011 - Oct 2020

Provide Technical Support to over 1,000 Tauck employees including C Suite Executive team.Point of Contact and owner of Tauck mobile device needs including procurement, assist in defining mobile device policy, and assisting fellow employees with company email application questions and needs.Part of team and project on laptop/desktop and software deployment for over 1000 employees including new devices and upgrades. Point of Contact and owner for all iMac devices in Creative department. Responsibilities included software installation, device upgrades, and implementing security measures via 802.1x wired authentication. Second Point of Contact for all Telecom initiatives in entire company. Responsibilities range from troubleshoot VOIP based phone connections and QOS, manage Calabrio software upgrades/patches for Reservation Center agents and management, provide break/fix and device upgrades.