Michael Gardner
IT System Admin at Axiom Zen- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Apple IOS certified technician
Pearson VUEMar, 2017- Nov, 2024 -
Apple Certified Macintosh Technician
Pearson VUEFeb, 2013- Nov, 2024 -
NVQ Level 2 Support Services in Healthcare
-Jul, 2010- Nov, 2024 -
BTEC National Diploma in Music Practice
- -
Foundation in electrical installation
City & Guilds
Experience
-
Axiom Zen
-
Canada
-
Software Development
-
1 - 100 Employee
-
IT System Admin
-
Sep 2019 - Present
-Supporting employees across the portfolio with all of their IT needs-Working closely with the operations team to manage the tech in a highly dynamic, mobile workforce-Helping to develop scalable, streamlined processes for the companies IT systems-Testing new tools and automation to fill the gaps in current systems as well as creating entirely new ones-Respond to incidents when they arise to restore operations-Helping new employees get onboarded to their computers-Creating/updating documentation and user guides
-
-
-
Apple
-
United States
-
Computers and Electronics Manufacturing
-
700 & Above Employee
-
Apple Support Technician
-
Jan 2017 - Jan 2019
Resolving various hardware and software issues with high quality customer service.Isolate hardware and software issues, identify solutions with iOS and MacOS systems as well as third party software;Perform installations of various software and setups for a variety of customers from business to personal needs.Check in and document repairs and part ordersPerform hardware repairs within the quoted time on a range of iPhone and MacsFollow through on escalations to engineeringCollaborating with team to make decisions in a timely mannerCoordinate with Team, Peers, Operations, Carriers and Management to assist with customer queries and reach resolutionBe flexible within role in store; Deliver workshops, sell products, check and make appointments,Use of Mobile Genius, Concierge, GSX , iCloud, iWorks systems.
-
-
Genius
-
Dec 2012 - Jan 2017
As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple's service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.
-
-
Technical Specialist
-
Feb 2012 - Dec 2012
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.
-
-
Specialist
-
Jul 2011 - Feb 2012
As a Specialist, you are a leader in sales, product knowledge and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, you are the first to learn, share and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You’re proud to represent Apple, and you exemplify that in all your interactions with customers.
-
-
Education
-
2004 - 2007
Queen Mary's College
Btec National Diploma Music Practice
Community
