Experience

woom

• Austria
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Senior Procurement Operations Specialist

  • Mar 2023 - Present



Lima Corporate

• Italy
• Medical Equipment Manufacturing
• 700 & Above Employee

• Operations Supervisor Austria & Switzerland

  • Jan 2021 - Feb 2023

  - Staff responsibility, direct reports customer service & logistics- Formed a new operations team- Reorganization of the internal warehouse- Reorganization of the master data in multiple systems- Responsible for ensuring and improving the performance, productivity and efficiency of the local supply chain through the provision of effective methods and strategies, according to corporate guidelines- Implemantation of e-invoicing and automatic payment reminders- Improvement of the internal and external stock level- Support of Lima Germany in peak seasons- Finalized project of new layouts (invoices and delivery notes) in close cooperation with HQ- Shared experiences and ideas to the general managers in the D-A-CH area Show less

• Operations Supervisor

  • Jul 2019 - Jan 2021

  - Staff responsibility, direct reports customer service & logistics- Optimization of key performance parameters- Assuring of processes and policies according to company goals- Close cooperation with several HQ departments- Close cooperation with sales rep. team, provided assistance to inquiring customers & assure customer satisfaction and maintain customer loyalty- Close cooperation with the post marketing surveillance team- Optimization of daily business to <1% of complaints per year- Forecast and budget planning- Tendering (support)- Management and improvement of internal and external stocks- Recruitment and onboarding- Office organization- Negotiations with logistic partners- Cross-departmental cooperation in order to plan product launches- Responsible for master data in multiple systems- Monitoring of assets in the market and ensured the traceability of goods - Control of stock and monitor inventory on revenue ratio- Plan, coordinate and monitor assembling activities of instrument sets, warehousing and distribution of goods- Implemantation of e-invoicing and automatic payment reminders Show less

• Logistics and Sales Support

  • Dec 2013 - Jul 2019

  - Main contact for daily business in customer service and logistics- Invoicing, credit notes, offers- Responsible for repairs, quality and post-market surveillance- Support of management in marketing activities- Responsible for loan & consignment- Internal & external stock takes- Procurement management- Inbound and outbound logistics- Improvement of local processes- Part of D-A-CH projects and HQ international operations team



Corin Group

• United Kingdom
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Customer Service & Sales Support

  • 2010 - 2013

  - Main contact for daily business in customer service and logistics - Supported management in marketing activities - Responsible for loan & consignment - Internal & external stock takes - Procurement management - Main contact for daily business in customer service and logistics - Supported management in marketing activities - Responsible for loan & consignment - Internal & external stock takes - Procurement management



Smith+Nephew

• United Kingdom
• Medical Equipment Manufacturing
• 700 & Above Employee

• Loan & Consignment

  • 2009 - 2010

  - Responsible for processing repairs - Configuration and check of surgical equipment (endoscopy tower & loaner kits) - Dispatcher for loan & consignment material, wetlabs, workshops, congresses - Project lead for implementation of transport boxes for surgical instruments - Responsible for processing repairs - Configuration and check of surgical equipment (endoscopy tower & loaner kits) - Dispatcher for loan & consignment material, wetlabs, workshops, congresses - Project lead for implementation of transport boxes for surgical instruments



Smith+Nephew

• United Kingdom
• Medical Equipment Manufacturing
• 700 & Above Employee

• apprenticeship

  • 2005 - 2008

  accounting - administration- customer service - logistic - warehouse - marketing accounting - administration- customer service - logistic - warehouse - marketing