PC/LAN Technician

• Jun 2020 - Present

Desktop Support Specialist

• Sep 2019 - Apr 2020

Distributed Support Specialist

• Jan 2017 - Jun 2019

Tier 3 Desktop Support Re-image 250+ laptops using Dell Kace for existing and new customers, leading to a new role of imaging computers and deploying them.  Closes 10 tickets daily on BMCFootPrints, improving the turnover rate by 10%  Conduct computer diagnostic tests to resolve problems, provide technical assistance and support to clients Assist in large-scale, company-wide project by refining and improving existing documentation on 1000 devices on an Excel spreadsheet by updating device names, locations, expirations dates and serial tags. Use Active Directory to move devices in the right group policy and start the Bitlocker encryption on the computer Manage inventory count and keep records on various hardware equipment, which include laptops, monitors, printers, and more, for the all 9 members of the DSS team

Tech Delivery Center Intern

• Jan 2016 - Sep 2016

• Provided assistance with Client Operations activities such as creating Client Profiles, updating Case Studies, reviewing Slides for correctness and knowledge library maintenance in SharePoint• Participated in rotational shadowing with various groups (e.g. Recruiting, Quality Assurance, User Experience) within the organization to better understand the different job functions• Developed technology skills by working on multiple individual projects using hardware and software. • Provided assistance with Client Operations activities such as creating Client Profiles, updating Case Studies, reviewing Slides for correctness and knowledge library maintenance in SharePoint• Participated in rotational shadowing with various groups (e.g. Recruiting, Quality Assurance, User Experience) within the organization to better understand the different job functions• Developed technology skills by working on multiple individual projects using hardware and software.

Young Professional

• Jun 2015 - Jun 2016

• PC hardware and software lessons provided an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level information technology and communication technology professional.• Learned to assemble a computer, install operating systems, and troubleshoot using system tools and diagnostic software. • Developed business etiquette skills and communication by practicing professional speeches and introductions. • PC hardware and software lessons provided an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level information technology and communication technology professional.• Learned to assemble a computer, install operating systems, and troubleshoot using system tools and diagnostic software. • Developed business etiquette skills and communication by practicing professional speeches and introductions.