Head of IT Services (Leiter ZID)

• May 2023 - Present

Manager, IT Services – Development Infrastructure

• May 2021 - Feb 2023

Lead IT Support Engineer

• Jun 2018 - May 2021

Technical responsibility for the Support of four R&D locations (Bordeaux, Vienna, Enschede and Montreal) leading a team of three IT Support Engineers (one in each location). Technical responsibility for the Support of four R&D locations (Bordeaux, Vienna, Enschede and Montreal) leading a team of three IT Support Engineers (one in each location).

Senior System Engineer

• Mar 2016 - Jun 2018

Technical responsibility for the Support of four R&D locations (Bordeaux, Vienna, Enschede and Montreal) leading a team of three IT Support Engineers (one in each location). Technical responsibility for the Support of four R&D locations (Bordeaux, Vienna, Enschede and Montreal) leading a team of three IT Support Engineers (one in each location).

Participant

• Feb 2015 - Feb 2016

As the time had come to move back to my birth country (Austria) I took the opportunity between jobs to take a year off. This gave me the chance to realize some projects I had planed for long (like a bicycle hike to the North-cape) and also enabled me to work on my professional profile by adding certifications and skills. The main highlights are: - Personality/skills training with a Coach from ViennaMedia (Communication, Team Motivation) - Oslo - Northcape by bicycle - Part of pilgrims-path in the north of Spain - Certification in ITIL and Prince2 (Foundation level) - Volunteering in social projects to mitigate refugee-crises Show less

IT Operations Engineer

• Nov 2013 - Jan 2015

This fast growing startup company needed to extend IT Management (located in US) to their EMEA headquarters in the NL to support roughly 400 users in 5 locations and Remote users. I was responsible for three local Helpdesk technicians. My work tasks were:: Extending IT Management Execution of IT-projects Implement IT standards (communication, support standards, reporting, etc) Manage local suppliers Build helpdesk team (resource planning, hiring, establish goals, performance evaluation) Work on visibility and build trust relationship with branch offices Establish communication/relationship with other departments Show less

Senior Network Engineer (acting Technology & Support Manager)

• Feb 2012 - Sep 2013

I was hired into this very process based and structured company as a senior Network Engineer. By this time I was (and still am) the only fix member of the IT team and apart of essential IT infrastructure the department had to be built up from scratch. I soon started assuming most of the responsibilities of the Technology & Support Manger by starting to build up the support team and implementing basic functions of the IT department like IT asset control and inventory (HW, licences and services), cost-control, budgeting, structured approach to User-Helpdesk service. Show less

Head of System department - System engineer

• May 2007 - Feb 2012

The bank has its most important offices on the Iberian peninsula, New York, Sao Paulo and Warsaw. I was acting head of the System department responsible for systems, communication and security. Also helpdesk and user-support were under my supervision. The bank has its most important offices on the Iberian peninsula, New York, Sao Paulo and Warsaw. I was acting head of the System department responsible for systems, communication and security. Also helpdesk and user-support were under my supervision.

Head of System department

• Apr 2006 - May 2007

Administration and improvement of the IT-infrastructure of a software developing company providing an online administration tool for real estate objects and MLS. Administration and improvement of the IT-infrastructure of a software developing company providing an online administration tool for real estate objects and MLS.

System Administrator/Security/Helpdesk

• Jan 2003 - Apr 2006

System Administrator and Architect. Member of the Helpdeskteam System Administrator and Architect. Member of the Helpdeskteam

Network Architect

• Oct 2001 - Nov 2002

Project Planning and installation of IT infrastructure in a construction company in Vienna. Project Planning and installation of IT infrastructure in a construction company in Vienna.