Experience

Bahamas Red Cross

• Non-profit Organization Management
• 1 - 100 Employee

• Disaster Recovery Manager

  • Nov 2020 - Present

  Implemented the inaugural Bahamas Red Cross Disaster Preparedness month campaign, including a community disaster preparedness drill ● Organized and facilitated Branch Organizational Capacity Assessments to strengthen operationality for three target island member groups ● Formalized the partnership with The Nature Conservancy and lead an 18-month climate resilience project on five target islands ● Develop and manage department work plan and budget to align with and fulfill the organization’s Strategy 2030 goals ● Identify gaps in branch disaster preparedness audits, develop protocols for improvement and prepositioned relief supplies for sixteen islands Show less



Copa Airlines

• Panama
• Airlines and Aviation
• 700 & Above Employee

• General Manager

  • Mar 2015 - May 2019

  Delivered service to airline customers in accordance with the airline policies, and within the agreed budget level ● Revised safety and security procedures to align with Simplicity Ground Services Health & Safety regulations and international aviation standards ● Recruited and trained staff according to the standard recruiting and hiring practices and procedures ● Coached and trained supervisors in best practices for employee relations, including communication, feedback, recognition and interaction ● Monitored airline performance using indicators and corrected shortfalls ● Reported on airline service delivery measures to global management ● Conducted Safety audits in regional airports Show less



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• General Manager

  • May 2013 - Mar 2015

  Delivered service to airline customers in accordance with the airline policies, and within the agreed budget level ● Revised safety and security procedures to align with Simplicity Ground Services Health & Safety regulations and international aviation standards ● Recruited and trained staff according to the standard recruiting and hiring practices and procedures ● Coached and trained supervisors in best practices for employee relations, including communication, feedback, recognition and interaction ● Monitored airline performance using indicators and corrected shortfalls ● Reported on airline service delivery measures to global management ● Conducted Safety audits in regional airports Show less

• Operations Supervisor

  • Dec 2011 - May 2013

  Developed and implemented procedures mandated by Aviation International Regulations ● Reported on airline performance and safety compliance measures on a daily, weekly and monthly basis ● Co-developed and implemented internal controls ● Conduct and administer the external audits of business partners. ● Supervised staff and managed the daily operations to ensure procedures are followed with a focus on customer satisfaction ● Conduct and direct safety training of individuals for business partners Show less



ASIG

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Operations Supervisor

  • Aug 2010 - Dec 2011

  Planned, coordinated and oversaw the training operations and developed new ideas for professional, business and institutional development ● Managed the daily operations of the group, ● Implemented and evaluated strategies for program development ● Developed and maintained company standards produced statistical data ● Created and maintained safety controls with an emphasis on company standards, company goals and objectives, management and organization ● Assisted with revising implementing strategies and policies so that they comply to international regulations ● Completed a Safety Training of Trainers for all International Airlines Show less