IT Specialist

• Jan 2023 - Present

Resolved hardware and network connectivity issues. Providing support to users and being the first point of contact for error reporting. Provided Telephone/Teams/In person support to customers by determining the cause of the issue and explaining the most effective solution. Assist in technical upgrading and maintaining of entire Desktop/Laptop systems. Support in testing and deployment of new applications and systems. Troubleshooting hardware and software issues. Train and guide Customers on hardware and software usage. Experience with IT Service Management systems; ServiceNow Experience. Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy. Setup/Trouble shoot mobile devices on the Navy Network. Created accounts for New/Returning users. Assisted in setting up new uers on NMCI asset. Ordered new software installations for end user. Show less

Field Services Premier Support (NAVSEA CLIN54)

• Nov 2022 - Dec 2022

Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration. Implemented Active Directory for user accounts and configured end user accounts in Microsoft Exchange. Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy. Provided telephone support to customers by determining the cause of the issue and explaining the most effective solution. Visited clients on-site, assisted them to get the very best from their Hewlett Packard laptop, desktop, printers, and scanners by resolving technical issues. installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. Managing technical documentation. Identifying and troubleshooting problems. Maintaining hardware and software. Resolving network and connectivity issues. Repairing motherboards and upgrading firmware. Installing software applications and CRM programs. Handling security updates. Providing technical support. Testing and debugging programs. Managing workstations. Coaching end-users. Show less

Field Services Premier Support (NAVSEA CLIN54)

• Jul 2021 - Nov 2022

Field Services Premier Support (NAVSEA CLIN53)

• Oct 2019 - Jun 2021

Field Service Technician

• Oct 2018 - Oct 2019

Computer Repair Technician

• Sep 2016 - Sep 2018

Built performance computers. Diagnose & repair failing components/software issues in desktop computers. Built performance computers. Diagnose & repair failing components/software issues in desktop computers.

Parts Sales Manager

• Feb 2007 - Sep 2016

Data entry from vehicles. Built trust, value others, communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. demonstrate ability to interact, lead, cooperate with all company employees. Ensure each customer receives outstanding service by providing a friendly environment,which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Stocked shelves with latest merchandise and tagged correctly. Effectively managed store inventory and kept optimal supply levels. Show less